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Find a Location

Friar Tux Shop has 1 locations, listed below.

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    Business ProfileforFriar Tux Shop

    Tuxedo Rentals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1978 Hacienda Dr, Vista, CA 92081
    BBB File Opened:
    4/7/2010
    Years in Business:
    14
    Business Started:
    4/7/2010
    Business Incorporated:
    8/23/1977
    Type of Entity:
    Corporation
    Business Management
    • Mrs. Crystal Gonzales, Manager
    • Mr. Jay Weisman, Regional Manager
    • Mr. Greg Goodwin, President
    Contact Information

    Principal

    • Mrs. Crystal Gonzales, Manager
    • Mr. Greg Goodwin, President

    Customer Contact

    • Mr. Greg Goodwin, President
    Additional Contact Information

    Fax Numbers

    • (760) 414-9858
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I visited Friar Tux on Saturday October 7th to get fitted for and rent a tuxedo for my sister's wedding. When I went to pick up the suit, I was informed by the "manager-in-training," ***********************, that they had ordered the incorrect suspenders which I had paid $25 for (to keep). She assured me that they would have the correct suspenders by the wedding day (Saturday October 14th). Unfortunately, they gave me the incorrect suspenders again, and I did not find out until I got to the wedding venue.When I returned the tuxedo on Sunday October 15th, I simply asked for a $25 refund for the incorrect suspenders. I was told by ***** that I would not be given a refund since the wrong suspenders were opened (even though it was the store staff that opened them). ***** was extremely disrespectful, and even attempted to blame my group for ordering the wrong suspenders, even though they admitted to their mistake at my fitting appointment. She also said "well you already got a big discount." ***** should not be working here considering her lack of professionalism and abhorrent attitude.When I asked to speak with *****'s manager, I was told that was not possible without being given a reason or even a first name. She insisted that I reach out to "Corporate" for a refund.I am demanding a refund of $25 from this business.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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