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Find a Location

Firestone Complete Auto Care has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFirestone Complete Auto Care

    Auto Repairs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    760 Ikea Ct, W Sacramento, CA 95605-1621
    BBB File Opened:
    3/6/2020
    Years in Business:
    124
    Business Started:
    1/1/1900
    Business Started Locally:
    1/1/1900
    Business Incorporated:
    7/19/1938
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 222617 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 267174 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 270785 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 261155 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222611 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222614 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222616 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222620 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222615 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222630 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 252231 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 9/30/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 255737 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222613 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 272136 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222619 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 253175 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Firestone Tire & Service Centers
    • Bridgestone Retail Operations, LLC
    Business Management
    • Mr. Brian Strawn, Store Manager
    Contact Information

    Customer Contact

    • Mr. Brian Strawn, Store Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We have been with the company for years we have a credit account we took the car to have the brake fixed a few months back at the end of 23 and we had to take it back because the brakes were still bad and squeaking now here we are three four months later and we had to take it back again because I had a brake pad missing brakes were not working and then when I pick up the vehicle and none of the lug nuts were tightened and my tires keep falling off I can't even drive the vehicle they fell off in the middle of the road I had my 5-year-old niece in the car it's just ridiculous this is crazy it's dangerous they're reliable and we pay too much money and my car is damaged

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesselle P

    1 star

    07/25/2024

    I have been going back and forth to this location for over 2 months now. What I came in for you ask? A simple oil change and a tire rotation and a basic inspection First visit: waited two hours for them to tell me I have to come back another day because the oil pan is stuck and they need to order a replacement Second visit: I told them Id wait for the oil change, 2 hours goes by and I check back they said they needed another 4 hours for the oil pan to dry; they comped my Ubers after I was ****** of wasting another 2 hours Third visit: after picking up the car, the dash made a sloshing noise of liquid from left to right without the car even moving and the oil sensor would not clear; yes I tried to clear it myself first. I call and ask what day are they slow on their books for me to come and wait (we are a one car household)Fourth visit: my wife drops the car because they said its going to take a while They call us ****** and say its water bottles I assure them its not They assure me they cant hear anything Fifth visit: oil change light still on and sloshing noise still apparent. Got talked to very rudely by *********************** again that its water bottles and how he didnt see the light and just cleared it. Tells me to go to ****** then ******; they tell me the issue within the hour and write it down to bring back to Firestone Sixth visit : V HELPED ME THIS TIME. Nice guy , sloshing liquid noise is gone, oil light would not go away even with replacing it, okay we tried.Told me the exhaust slightly lowered but not to worry that doesnt affect the performance.Im driving the car today and it sounds like a pick up truck about to die on the farmI drive a 2021 ****** Even though my services were compted, I will never come back here, V was great, **** was great, ***** needs to not work a customer facing job if hes going to have an attitude and talk down to people at 7am when the day just started.

    Local BBB

    BBB of Northeast California

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