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Find a Location

Hops & Scotch has 1 locations, listed below.

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    Business ProfileforHops & Scotch

    Bar

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7001 Sunne Ln, Ste 100, Walnut Creek, CA 94597
    BBB File Opened:
    3/11/2024
    Business Management
    • Mx. Customer Service
    Contact Information

    Principal

    • Mx. Customer Service

    Customer Contact

    • Mx. Customer Service
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I regret to express my dissatisfaction with Hops & Scotch, in WC. This venue falls short in terms of ***************************************** uninformed staff.Our group visited twice in one evening (before & after dinner). After a birthday celebration we went back to the bar. My initial drink I ordered was a Clase Azul cocktail and was only $47.During the 2nd visit, the waitress that took our drink orders used a handheld device, eliminating the presentation of a physical menu. We informed the waitress of our earlier visit and our intention to order the same drinks. I told her I previously ordered a Clase Azul on the rocks, only to be told they didn't have it. After some scrolling on her device, she eventually found several options, indicating a lack of familiarity with her bar's offerings. She asked which one I wanted, and I said I wasnt sure what was in my 1st order. She mentioned several and I guessed it was ***** but found out it was Reposado. The cost of one pour was NEVER disclosed to me. When it came time to settle the bill, we discovered that the tequila with a splash of soda water amounted to $205, which was a complete surprise to us. The cost was never brought up during our order, leaving us puzzled (and they also charged 20% gratuity without my knowledge). The manager insisted that it was on the menu, but we never received one or were informed of the price by our waitress. The situation escalated, with staff discussing it openly with the patrons at the bar and one employee harassing my husband as he carried gifts to the car. We requested the Sheriff's intervention since the manager (owner by phone) were unaccommodating. Our intention was never to avoid payment, but rather to point out the waitresss lack of communication of the Anejo cost of $175 from menu and for her oversight of menu knowledge.Unfortunately, this incident has led us to decide never to return, and we will caution friends and others against considering this establishment.
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