ComplaintsforAltum Communications
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a customer of ********************** for internet services for many years. In August, 2023 they offered an arrangement designed to support an equipment upgrade for their business. I paid the equivalent of 12 monthly payments in advance and was to receive 13 months of service and priority for installation of the new equipment. An invoice for this transaction is attached.The upgrade was scheduled to be completed in September, 2023. As of 3/1/2024 it has not been completed for me. I have inquired periodically about the status of the project. The responses have been minimal, but they included an indication that I was one of the "lucky customers" who would receive special equipment and that the installation would require modifications on their transmission tower. After a series of unsatisfactory exchanges (primarily by text), I sent the attached email requesting clear information about how and when they intended to complete the project. I can also supply the text exchange if that would be helpful. The company did not respond to this email and has been unwilling to answer basic questions about the status of the project.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.