Business ProfileforPure Barre

On June 6th I enrolled into Pure Barre ************. I was given a free class, which I took. Two weeks later I had to have foot surgery, which I have proof of. I emailed the business on June 26th to say I needed to freeze the membership. I had not even been able to use the membership. On June 29, 2023 I received confirmation that a hold could be put on the membership. I called the business and we discussed that the freeze would be put in place, no fees would be charged during the freeze. On July 6th they charged my bank account $89.00. I sent them an email on July 17th asking why I was charged and asking them to reverse the charges and confirm with me. I got no response. I resent the email from July 17th on July 25th asking again, why the fees were charged and requesting they be reversed. I got no response and again resent the email stream on July 27th. I received no response. On August 6th they charged my bank account $89.00 again. I called the business numerous times but no one answers and there is no way to leave voice mail. They are only open when there are fitness classes going on, otherwise the business is closed and locked. I drove to the business at a time that I knew class was happening and I spoke with the instructor, She told me that the gentleman I was working with on the ************************, The Studio Manager, no longer worked for them. She said she would cancel my membership that day and she did so while I stood in front of her at the computer. So the monthly charges stopped. She told me that I would have to contact the owner, a franchisee and she gave me his business card. She also told me that he doesn't respond to phone calls. She literally told me that the employees can't even get him to return calls. She said, "I have been waiting 3 weeks for him to call me back nd we have issues that need resolving." So this man is just a bad actor.I called him many times leaving detailed voice mails and he did not respond to me. I also contacted Pure Barre Corporate. You cannot call them, of course, but I left my information on their Contact Us page. They called me and told me they have no way to make their franchisees provide refunds.I filed a complaint with my bank who did an "investigation" and because he responded to them (but NEVER responded to me) with the contract which I of course had signed upon enrolling, they reversed the charges and I am stuck with the fees. My bank told me I would need to contact "the merchant" for a refund.Nowhere in this scenario does anyone consider that the "merchant" is UNREACHABLE.So I left with no resolution and this man is known to be at best, a bad business man, and at worst a ***** and a fraud.This is so unfair because I was never even able to speak with the merchant to find a resolution. I did not get to use my membership. I was charged for something that I never received. Additionally, I was misinformed by the employee who was the legal representative of the business putting me in a situation where I was duped. He literally emailed me with the information that no fees would be charges during the freeze.The charges from my bank account are:June 6 - $119.00 - ($30.00 enrollment fee and 1 monthly fee of $89.00)July 6 - $89.00 monthly fee August 6 - $89.00 monthly fee I have included the emails between the Studio Manager and myself and the notice I received from my bank that one of the charges will not be refunded. The other two are pending investigation but I am sure the outcome will be the same for those. I have also included screen shots of the charges from my bank account.