ComplaintsforSprouts Farmers Market
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
To whom this may concern,It involved very poor customer service over the phone at this particular location. This incident happened on March 3, 2023. I did reach out to their corporate office customer service department on the same day that handles consumer complaints. I did bring to their attention of what had happened in regarding this particular incident. I had requested that the district manager that oversees this particular store to call me regarding this incident. It's been over a week and, I still haven't heard back from this person. I bring this matter to your attention to hopefully get this problem resolved. Thank you, ***Business response
03/31/2023
Hello ***,
Thank you for reaching out regarding your recent experience when attempting to get your concerns resolved. We have reached out to our District Managment team and confirmed they left you a voicemail and also followed up by email. Please let us know if either communication was received.
Thank you,
Lorena
Customer response
04/04/2023
Finally! I heard back from Sprouts' Farmers Market. He's the District director and he's filling in for the district manager for the Walnut Creek store until she returns. Anyway, my understanding is that the manager of that store location has been terminated based on lack of character and things of this nature. I'm also getting a $50.00 gift card for the trouble that I had encountered at the time. Anyway, I thought that I'd bring this to your attention. He didn't mention that the ************************** or the Better Business Bureau contacting Sprouts directly but, he thought that it was possible because customer service marked my complaint as important. Take care, ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.