ComplaintsforHuman Optimization Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for red light contour and only attended 2 appointments thus far and have paid roughly $1,098 for 9 total appointments and have not felt as though there has been much impact from this therapy. I am unsatisfied and disappointed with the quality of service and also the fact that the program kept changing, originally I was told the therapy would come with a weight loss program, then later I was told it was a difference in price. At this point, I would like a full refund for my negative experience as it was advertised "money back guarantee" in the original program that I registered for.Business response
03/19/2023
I have connected with the customer and resolved the issue. The screenshot provided was for his initial trial and isn't applicable to a package purchase.
He signed a contract (attached) when buying a package that we offer no refunds. He has extenuating circumstances so we've come to a mutual agreement, and he's happy.
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Contact Information
7001 Sunne Ln Ste 112
Walnut Creek, CA 94597-3622
Business hours
Today,11:00 AM - 7:00 PM
MMonday | 11:00 AM - 7:00 PM |
---|---|
TTuesday | 11:00 AM - 7:00 PM |
WWednesday | 11:00 AM - 7:00 PM |
ThThursday | 11:00 AM - 7:00 PM |
FFriday | 11:00 AM - 7:00 PM |
SaSaturday | 12:00 PM - 5:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.