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Find a Location

Bright Heart Health has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bright Heart Health

      2960 Camino Diablo,Suite 105 Walnut Creek, CA 94597

    • Bright Heart Health

      2603 Camino Ramon Ste 200 San Ramon, CA 94583-9137

    Business ProfileforBright Heart Health

    Health
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.86/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers eating disorder treatment and support to all individuals. Through the use of telemedicine, we connect experienced clinicians with individuals to treat and provide a full spectrum of support needed to recover.

    Business Details

    This is a multi-location business.

    Find a Location

    Bright Heart Health has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bright Heart Health

        2960 Camino Diablo,Suite 105 Walnut Creek, CA 94597

      • Bright Heart Health

        2603 Camino Ramon Ste 200 San Ramon, CA 94583-9137

      Location of This Business
      2960 Camino Diablo,Suite 105, Walnut Creek, CA 94597
      BBB File Opened:
      3/7/2016
      Years in Business:
      9
      Business Started:
      2/4/2015
      Business Started Locally:
      2/4/2015
      Number of Employees:
      1
      Business Management
      • Mx. Customer Service, Complaint Contact
      Contact Information

      Principal

      • Mx. Customer Service, Complaint Contact

      Customer Contact

      • Mx. Customer Service, Complaint Contact

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I am schizophrenic and they are denying me medication because Im on a payment plan and will not allow me to see the provider without full payment. They are being negligent as it is very dangerous for me to be off my medication, and I am showing goodwill by making payments on a payment plan. all I need is my prescription filled and they are refusing and told me that they dont do anything for free and that they dont care about me not being on medicine they told me that they are a business and I just need to accept that. They do not care about their patients or their well-being at all. They only care about money, they are a dark establishment and they are shouldnt be practicing medication. They are putting me at risk of homelessness or self harm and they dont care because theyre not getting all their money at once.

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michele F

      1 star

      05/30/2024

      **************** was real nice in the beginning I got ********************** as my therapist. Not even 1 month in and I've tapered from 24mg-10mg. They are pushing for me to go to 8 and I freak out. I tell the therapist (doc daughter) that they are moving to fast. She tells me she isn't sure how to handle the situation so she's gonna call ****************. She gets **************** on the line and they forget to mute me. And right in front of my face **** tells *** "Im like a cokehead for suboxone." This was the first terrible incident. Those words sat with me for a very long time. Second incident im in group and **************** completely skips me, doesn't order my meds. So I message the next day to see if she can order them. They put us in a meeting and she says "Can we make this quick im tired and want to get off?" Im in complete shock, she was so terribly rude. It upset me so I vent to my therapist. Bad idea! Our relationship was never the same after.. That's when I find out they are mother/daughter and now the pieces start to fit together. Ok here we are months later. A circus comes to town. I let them know I won't be in group no one seemed to mind. I'd never missed group. I was down to 5mg, ** doing everything im supposed to. So I didn't think it would be a big deal. 1 week and 1 session later and im still without meds. I was drilled for days about how I choose the circus over my recovery. It was a mess. With no resolution other then me being without med. I have to watch what I tell my therapist because she shared it with mom/doc then I have both of them pushing me into the corner. I ask for a different doc and therapist. I get into my first session and am asked to introduce myself. The minute I said my name the new Doc starts drilling me. She tells me she will not put up with me thinking I can miss group. And not taking accountability for my actions. I didn't even have the power or energy to fight back. Id never felt suicidal in my life until this. It was the worst experience of my life.

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