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Business ProfileforVacation Rent Payment
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1990 N California Blvd, 8th Floor, Walnut Creek, CA 94596-3742
- BBB File Opened:
- 12/8/2005
- Years in Business:
- 25
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Type of Entity:
- Corporation
- Number of Employees:
- 310
- Alternate Business Name
- InnPayment
- Yapstone, Inc.
- Additional Contact Information
Fax Numbers
- (888) 786-4775Primary Fax
- (866) 856-8218Other Fax
Phone Numbers
- (925) 407-8709Other Phone
Email Addresses
- Primary
- (888) 786-4775
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Andrea C
10/20/2023
Vacation Rent Payment Response
10/23/2023
We continuously strive to improve our processes based on the feedback provided and we really appreciate your feedback while we look at the refund process.
As confirmed in the communications between yourself and our Customer Support Team, refunds take ***** days to flow through the banking system and appear on the payers card. Funds must be received from the merchants account first and upon Yapstones receipt of the funds from the merchants account, the funds are transferred to your card.
I confirm that your refund is now processed and you should receive it in the nex 2-3 days.
We hope this information is helpful.
Sincerely
Yapstone Escalation & Complaints Team
Local BBB
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