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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hurting our SEO with directory listing that contains errors. Not letting us modify the listing directly. Has personal name as the *** name. Address is incorrect, Phone number and url belong to our business, however the directory's business name and our website business name do not match. Thi is a mess and needs to be deleted.
Business response
04/17/2024
This listing has now been removed from the site: ***********************************************************Customer response
04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Merchant Circle somehow has my cell number and home address for an LLC that I use for private business. This is not a public business. They make it impossible to claim and delete your business from their website. ** *********** LLC is not a public domain business. I have tried in vain to register with them to claim the business and delete it. Their help line phone number goes nowhere. It just hangs up on you. I need help deleting this business and they offer none. I think they are some sort of scam company.Business response
01/04/2024
The following listing has been removed from the site: ****************************************************************
Any further issues, please feel free to email **********************************
Customer response
01/04/2024
Complaint: 21093909
I am rejecting this response because:When I ****** my cell phone number, the attached screenshot shows that my business still shows up. When you click on it, it is blank. But why does it still show up in a ****** search. I cleared my cache, and tried other browsers, but it still shows up.
Sincerely,
*******************Business response
01/05/2024
Hello,
It takes a bit of time for ******** search engine to recrawl the site and see that the page no longer exists and remove it from their results. We've made a request with ****** to have it removed sooner.
Initial Complaint
08/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
To BBB:Merchant Circle is publishing information on DNET INVESTMENTS that is not authorized; nor correct. I contacted this organization asking them to delete my business information off their website. As an authorized agent of DNET INVESTMENTS. **** never signed up with Merchant Circle or asked them to provide any services. I ask that they remove DNET INVESTMENTS from their website and not publish any information about the company on any of their websites in the future.Business response
08/17/2023
The following listing has been removed from the Merchant Circle site: ***********************************************************************Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid a monthly fee to have ***************************************************** Merchatcircle (MC) profile listed in 1 town. The problem is the profile of ************* is not there on MC! When you type in **********************************************************************, ** in Merchantcircle it can not be found at all. I have typed in **********************************************************************, **" and nothing comes up. However, when I signed into *************************************************** MC account I see the profile. Every month MC takes out my money on my credit card. I have written MC numerous times on their internal email "Contact Us" page of their website regarding the festering problem to no avail. I am fed up. There is no one working at Merchantcircle. It is my opinion someone disable my account from showing up.Business response
07/13/2023
Hello,
I've escalated this to our engineering team to see why the listing won't appear anymore. It doesn't look like there's been any credit card charges since 2022, but the listing should still appear somewhere on the site, unless it's been suppressed by one of the third party sites where we fetch the listings.
Any follow up questions can be sent to ********************************** and we can assist. We'll try and get the free listing back on the site shortly.
Best,
MC Support Team
Customer response
07/20/2023
Complaint: 20317799
I am rejecting this response because: I want monies refunded that I paid back to my credit card. Two, the internal email that Merchantcircle requested that I use - does not work!! I have used that since this issue began and nothing happens. Nothing!What has happen there at Merchantcircle is that someone internally has clicked the box that disabled my listing. That means it is not seen in the public view. This is the only way that my listing would appear when I sign-in and not appear when I am signed out. Since there is internal tracking of who sign-in to my account I want to know who the person was that check the box that disabled my listing. I want to know who the person is that told that Merchantcircle employee to do it. Certainly, an employee within Merchantcircle would not just disable my profile box unless they were told to by someone else. Who is this person?
Sincerely,
*********************Business response
07/20/2023
The last charge I can see on the account was December 2022 for $2.50. That was the final payment that I can see on the account after a total spend of $15.00 all-time.
I still have a ticket with engineering to see why the listing doesn't appear. I'm not sure at this time why it's no longer appearing, but we will get it resolved.
In terms of refund, I will get the $15 refunded to the card where those transactions were issued.
Customer response
08/03/2023
Complaint: 20317799
I am rejecting PART of their response because it falls short:I am accepting the refund. I see that ***************************************************** Merchantcircle is NOW showing up. While this is a step in the right direction it falls short. I want to know who the employee was at Merchantcircle that went into ***************************************************** profile and checked the "disable box". There is a internal tracking mechanism within Merchantcircle that tells you the individual's name was that signed into his account.
Issue 2 - Also compounding matters the other doctors in the orthopedic practice *******************************, *****************************, ***************************** & ************************************* are now not showing up in the "Merchantcircle search".
To prove this here's what I would like you to specifically do. Go to the Merchantcircle site and in the "Find" box put "*******" in the "Near" box put "***************, **". ******************************* is not showing up. What appears is:
" Sorry, we didn't find any matches for your search "*******" in ***************, ** ***** "
Well, the same results occur when I put in **********, ****************** and ********** for Sports Orthopaedics in place of *******. Merchatcircle has now hinder these other doctors from showing up. I would this to be address. Thank you.
Sincerely,
********************* & ******************************Business response
08/03/2023
Unfortunately our system doesn't have a very robust search function to find those listings, if the URLs to the listings are provided, I can look into those. Are these paid listings? I might be able to find them through the transaction history if so.Customer response
08/10/2023
Complaint: 20317799
I am rejecting part of their response because (its the only way for me to inform me what I need)1) I want a refund of the monies already spent.
2) I want to know who the person at Merchantcircle that "disable" our listing.
3) I want to advertise for ****************************** for the town- ********, ** and want to know how to proceed.
4)As you requested here are the listings that are not coming up in Merchantcircle are below. What I mean by this is that I am on the Merchantcircle site and I put in *************************************************** name; or I put in ************************************************ name and they do not come up on the search results page.
1)****************************************;
****************************************************************************
2) ****************************
**************************************************************************
3) ******************************
****************************************************************************
Please note something weird here on ******************************* URL has **************************** md listed. ***************** has been retired now for 12 years. When I signed into ********************* Merchantcircle account it was blank no information. Somehow ********************* URL has ALL of ********************* information, pictures and reviews. I dont want to lose this information. We do not have a Merchantcircle account for ******************************************
Please understand, I believe in the Merchantcicle product. Now that he is showing up; I want to advertise ********************************************* in ********. It want to advertise the other doctors in the 4th qtr. Would you please advise me how you can fix the other doctors listings.
Sincerely,
********************* &*******************************
Business response
08/11/2023
I've submitted those URLs to our engineering team to get those listed again, as they did with merchantcircle.com/************************************************-**********************-**, which looks to be available now. It might take a little bit for the team to update them, but should be available soon.
The listing for ******************************* now routes to the URL ******************************************************************************
For ************************************* listing, I've added 2 free additional cities to the account and added ********, ** to the list.
Initial Complaint
07/11/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This company lists my home address for a business that is not located here. The company will not respond to requests to change this.***************************************************************Business response
07/11/2023
Hello,
The listing has been removed. It may take some time for ******** search engine to re-crawl the page and remove from their site.
Best,
MC Support TeamInitial Complaint
07/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I noticed an abundant amount of clients and scammers calling my personal cell phone number. When I entered my business information into ****** searches, I noticed MerchantCircle had listed my personal cell number. I called them, emailed them and also signed into the account to have them delete the listing, but nothing. I am asking BBB to please have MerchantCircle remove all my information from their listing.Business response
07/11/2023
Hello,
The listing has been removed (www.merchantcircle.com/psychic-medium-********-*********-**). It might take a little while for ****** to re-crawl the page so it no longer appears on their search engine.
Best,
MC Support Team
Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Merchant Circle is incorrectly showing my personal cell phone as a contact number for a laundromat. I wrote to them repeatedly to remove it but they have failed to do so or respond. If they do not remove it I will file a lawsuit. I am getting calls in the middle of the night. I will *** for pain and suffering, legal fees, and punitive damages. REMOVE MY PHONE NUMBER.ALL RIGHTS ARE EXPRESSLY RESERVED. ***************************************************************************Business response
04/26/2023
Hello,
The listing has been removed from the site
MC Support Team
Initial Complaint
04/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I would like merchant circle to remove my listing **************** ************************************************ ************ and all reviews and my e mail address.the reviews are old And very negative. I don't use that website so please remove my e mail address. Thank youBusiness response
04/04/2023
The page has been removed from Merchant Circle, but still shows up in ****** Search Results. We made a request to ****** to have the page recrawled as it hasn't been recrawled since the page was removed. Unfortunately, it's out of our control at this point and we just need ****** to recrawl the page so it stops showing up in search engine results.
Customer response
04/05/2023
Response is satisfactory. Thank youInitial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
********************************************************************************* RETIRED - OFFICE CLOSED FOR MANY YEARS - TELEPHONE NUMBER NO LONGER IN SERVICE - KINDLY REMOVE FROM YOUR ONLINE LISTINGS AND INTERNAL DATABASE - THANK YOUBusiness response
03/28/2023
The listing in question has now been removed from the siteCustomer response
03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
MerchantCircle lists my information as:*************************, Antique Sales They list my personal residence address and my personal phone number.There is no business operated at this address. It is a private residence in a residential neighborhood.I tried to remove the listing on their website following their instructions, and following their ******* video but am unable to get the information removed. My privacy is being violated.Please assist.Sincerely, *************************Business response
03/01/2023
The listing in question has been removed: **************************************************************************************
Any further questions about this listing can be sent to **********************************
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Contact Information
Customer Complaints Summary
18 total complaints in the last 3 years.
4 complaints closed in the last 12 months.