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ComplaintsforCanadian Solar
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Complaint Details
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Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
In 2014 we installed 48 solar panels with a warranty 10/25 linear power warranty and 25 year insurance coverage. we are in year 7 and 3 panels have failed below 65 % and less. Requesting a replacement we were told that the panels were no longer available and they offered ****** refund for all 3 panels, or they could send what they have that would not match the panels in looks or size today and we would have to pay shipping from the warehouse in CA at ****** . Or we could look local for a replacement. We found 3 at a cost of ****** for all 3 with no shipping cost and they offered us ****** last offer. The warranty states "10 year product warranty on materials and workmanship, and 25 year linear power output warranty. The data shows that the three panels are well below the 90% value and within the 10 years, their offer clearly does not respect the promised guarantee.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.