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ComplaintsforApollo Veterinary Hospital
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought my dog in to Apollo Veterinary clinic twice. Once for vaccines and second for potential urinary track infection. Vet Dr. ***** never documented anything from the visits. There is nothing in medical records regarding these visits. For the urinary track infection, he insisted on taking X-rays along with urine samples. I never heard back regarding the urine results.In September, I tried filing a claim with my pet insurance for a separate issue and was told I needed to submit the medical records from Apollo. I, along with my insurance company, have been trying for 3 months to get the Dr to send medical records. On 12/5/23, the receptionist told me the dr had not made notes from our visit. This is improper practice and needs to be investigated. I am likely not the only person this has happened to. This is currently holding up processing a $7k claim reimbursement.Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my cat to this place and paid for his ears to be cleaned and treated I also asked them to look at his skin because i worried that there was something wrong with it. The vet cleaned his ears supposedly and assured me there was nothing wrong with his skin. Since then my cat has lost all of his fur and his ears are worse than they were before the visit.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.