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            Business ProfileFlares Bridal & Formal

            Womens Clothing

            Contact Information

            1700 N Broadway STE 100

            Walnut Creek, CA 94596-4134

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            Email this Business
            (925) 939-3306

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Years in Business: 13

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            Overview

            This company offers bridal and formal dresses.

            Business Details

            Location of This Business
            1700 N Broadway STE 100, Walnut Creek, CA 94596-4134
            Email this Business
            BBB File Opened:
            1/1/2011
            Years in Business:
            13
            Business Started:
            1/1/2011
            Business Started Locally:
            1/1/2011
            Number of Employees:
            1
            Business Management
            • Ms. Raymonda Kamel, Manager
            • Ms. Lissa Anne Kamel, Owner
            Contact Information

            Principal

            • Ms. Lissa Anne Kamel, Owner

            Customer Contact

            • Ms. Lissa Anne Kamel, Owner
            Additional Contact Information

            Fax Numbers

            • (925) 939-3607
              Primary Fax

            Email Addresses

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            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            01/16/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I was scheduled to have a bridal appointment with Flares Bridal at 11 am on Sunday, Jan 16. On the evening of Jan 15, I learned that I had been exposed to COVID 19. I wrote Flares Bridal right away to notify them that I had been exposed and did not want to come in to protect the health and safety of other customers and Flares employees. Flares Bridal responded saying that if I did not come in I would be charged a $200 no-show fee. They said the only reason they would waive this fee was if I produced a positive test result later today. I explained that due to the limited availability of tests, I would not be able to obtain a test before my appointment, and if I got a positive result after coming in, the damage would already have been done. However, they refused to reschedule my appointment or spare me the no-show fee. I would like a refund of the no-show fee that I have been charged; I do not believe it is fair for me to be penalized for taking steps to protect the health and safety of others during a global pandemic. For your reference, I have attached screenshots of my text messages this morning with the business owner.
            Read 1 More Complaints

            Customer Reviews

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            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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