10 Customer Reviews
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Review from Cristian N
1 star07/13/2024
If I could give a -100 I would. Their customer service doesn't respond to calls and their emails have been super shady in response to our request to get a refund for the parts. They want to take your money, but not fix an issue with incorrect partsReview from Staci D
1 star05/08/2024
Wosrt customer service ever! They are refusing to give me a refund for parts i returned and are now not answering any form of communication i try! buyer beware of this "overseas" company.Review from Gary W
1 star03/12/2024
I ordered a part that they said it fits but it didn't.. I called several times and left the email for the refund info.. Never called back all.. I'm so mad because I've should've did more research on this company before buying ****** learned never again.. horrible WILL NOT deal with this company at allReview from Joseph G
1 star02/20/2024
They wont even respond to my calls, or emails, costed me a good amount of money on the spacers for them to not refund and s**** me in the endReview from Johnny B
1 star12/17/2023
Ordered some spacers after receiving them and noticing they were not hubcentric and cheaply made decided to ship them back, it took two months back-and-forth emails and phone calls pictures, etc. Even though they sent me a **** shipping label after I told them the issue which they wanted me to pay shipping for in the beginning, they ended up only refunding me without the shipping cost, horrible company, customer service.Emails end ** in your junk folder and several that I've sent either never make it or receive any back from them. I rarely do reviews, but this company was so bad I had to. I will find other places as well to spread the word, Better Business Bureau should be contacted, considering all the bad reviews that they have acquired.Review from Timothy M
1 star11/22/2023
I ordered a set of Rear Strut Assemblys for my **** lexus rx330 RWD. I was messing with it for over 3 hours when I figured out that they sent me struts for a vehicle that is AWD, not RWD. When I called to try and get them to send me a replacement for the right parts, they sent me an email asking for information and then hung up on me! They refuse to answer my calls or email and won't send me the correct parts. They are a scam. DO NOT DO BUSINESS WITH THEM....I REPEAT DO NOT DO BUSINESS WITH THEM. They will take your hard earned money, send you the wrong parts and s**** you overReview from Zwe M
1 star11/16/2023
I ordered LED fog lights from Suncent Auto in October. that I was informed by the shop were the wrong size. They were unused installed and in the original packaging. I reached out to customer service for assistance on the correct size and return/replacement instructions. I had one response that provided the correct size, but was never provided information for completing the turn or exchange. Original inquiry was 10/30, last response was 11/8. I haven't heard anything in weeks and have reached back out multiple times. As the previous reviewer had mentioned, I wish I would have read the reviews earlier :/.Review from Matt H
1 star10/02/2023
On October 1, 2023 at 12pm, on a Sunday I ordered a part, and then at around 12:30 pm that same day I had second thoughts and wanted to cancel ..they told me they couldn't because it has already been shipped..all they have to do is get in touch with ***** and get them to cancel shipment..it's not that hard!!! They refuse to do so!!Review from Felipe S
1 star08/14/2023
Stay away, do not order from Suncent.com!!!!!! Look at the reviews!!Order led headlights and fog lights. After installing the headlights it was just flickering even thought they stated it wouldnt, installed the fog light it it fried my PCM now the fog lights do not work. Reach out to them through email no response, I called after 3rd attempted got ahold of someone, sent me email asking why and what was wrong after explaining the situation of the lights they responded the next day but told me I order the wrong headlights, since the fog light didnt work and to avoid the hassle they would just refund the cost of fog lights. BS!! so I sent pictures of Oreillys confirming those were the correct lights, would fit my truck model, ask them to double check there systems, after confirming that I order the correct light I would like a full refund, also ask who I needed to talk to about sending them my mechanic invoice for the **** Of course I have not heard back and also Ive been sending a follow up email onces a weeks since their last response! Take a wild guess?! Thats right! Havent got a response back!! Its been over a month as of 8.14.23. I hope this helps you not worth it!!Review from Boyd H
1 star03/23/2023
This is absolutely a scam of a business. Website looks credible but it is absolutely not. When trying to process a return, after emailing 3 times with no answer, it took 4 phone calls (all with voicemails left) to actually have someone pick up the phone. They then make you fill out a return form that includes pictures of the product you ordered, and send in to an email (which they dont respond to). After sending in this form (in which they said a return would be processed in 3-5 business days) I emailed for follow up 3 separate times over the next three weeks with no response. I then called and was told that it would be another 3-5 business days to get the return processed and was immediately told there was no way to rush this. The best part is the delivery was actually very fast, so they have the ability to figure out and solve problems, but have zero integrity and only want to scam you for a quick buck. Terrible, terrible, terrible company. Please stop giving them money.
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