ComplaintsforFaxvin
Auto Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Site told me things were available for my vin actually had a little checkmarks and stated available. Charge me 9.95 and gave me a blank report, This is a total rip off.Business response
07/19/2024
We do not offer any service for price under $10Initial Complaint
07/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
**** Card Purchase on July 6, 2023 from FAXVIN.COM* ST-YV0RT8H ********* GB in the amount of USD $9.95; transaction information from bank *********************** **** *********** committed to provide vehicle history for the *** I provide them, including any damage done to the vehicle represented by the ***I provided, from the small stuff to a total loss.*********** promises to provide "third-party validation" of the history of any vehicle.Before giving FAXVIN a shot at providing vehicle history data, I researched the vehicle and verified the one data point subsequently provided by FAXVIN.COM; the **** year model vehicle, *** ***************** was "registered" in **** with the **************. Once.Virtually ZERO historical data was provided and after reading the "report", Report ID: ************ it dawned upon me that FAXVIN was, indeed a fraud seeking to fine unsophisticated victims or "prey".I reached out using the FAXVIN.COM 'contact us' messaging on the FAXVIN.COM webiste twice, seeking assistance over several days and as of this writing, no response has been received.FAXVIN.COM represents itself as checking multiple sources for: Accidents History Reported Odometer *********************************************************************************** Records Flood, Hail and Fire Damage Mileage Rollback Vehicle Specifications Personal, Taxi or *********************** Inspection, and Registration History U.S. Motor Vehicle Title System (NMVTIS) ******** ********************** Auto ********************** Companies Salvage Auctions Collision Repair Facilities Car Dealerships Manufacturers Rental/fleet Vehicle Companies State Inspection Stations The report contained exactly one event in the 41 years preceding my inquiry - the initial registration from the *** (Manufacturers sTatement of Origin) to an individual.As I initially suspected, no concrete data (facts) from the listed sources was reported.Business response
07/17/2023
Dear Customer,
I apologize for any issues you experienced while attempting to use our service. FAXVIN Report is based only on information supplied to FAXVIN and available as of July 06, 2023. Other information about this vehicle, including problems, may not have been reported to FAXVIN. We are dependent upon our sources for the accuracy of our information.
Also, if the car did not change the owner, hadn't accidents, wasn't stolen etc., records aren't added in the report.
We provide information from government source NMVTIS, if the incident is not registered (Police, DMV etc.), then the report will not show it.
Anyway, we have already refunded your payment.
Best Regards,
FAXVIN Support
*************************************Customer response
07/18/2023
Complaint: 20305633
I am rejecting this response because:
As with most of the internet based scams run by folks who are trying to make an income in a capitalist based economy, integrity isn't a part of the business model. Grabbing a customer's INFORMATION is the real function of MOST of these scammers.
The honest truth here is that FAXVIN uses data they purchase from aggregators to present the image of a research product when, in fact, the company delivers virtually no data the customer couldn't have already verified, as i did, prior to contracting with the scam artist "company".
FAXVIN has all the hallmarks of a fraudulent organization, a regular "wolf in sheepskin" that consumers deserve to be protected from.
The problem is there are LOTS of "faxvin"s out there scamming millions of dollars from millions of consumers day in and day out.
It's more 'the principle' than the money from my perspective.
I could have predictively used ALL the other 'responses' from FAXVIN to the BBB to craft nearly the same response in this case, verbatim.
The response was totally "cookie cutter".
We need to shut these scammers down permanently as a service to others globally.
Sincerely,
*************************************Business response
07/18/2023
Dear Customer,
I apologize for any issues you experienced while attempting to use our service. FAXVIN Report is based only on information supplied to FAXVIN and available as of July 06, 2023. Other information about this vehicle, including problems, may not have been reported to FAXVIN. We are dependent upon our sources for the accuracy of our information.
Also, if the car did not change the owner, hadn't accidents, wasn't stolen etc., records aren't added in the report.
We provide information from government source NMVTIS, if the incident is not registered (Police, DMV etc.), then the report will not show it.
Anyway, we have already refunded your payment.
Best Regards,
FAXVIN Support
*************************************Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 19th I ordered a report regarding an ** I own to see if this ** was previously owned. The report stated that this ** was in an accident. On October 20th, I used the form from their website to contact them regarding this as there wasn't any additional information such as dates for any events listed or even the year the ** was ************* I requested dates for the title records and asked for more information regarding the reported accident. It has been 7 days since my inquiry and they have failed to respond to me. If this report is accurate, I want the requested information, if not, then I'd like a refund.Business response
11/17/2022
Business Response /* (1000, 5, 2022/11/01) */ Dear Customer, I apologize for any issues you experienced while attempting to use our service. Report is based only on information supplied to ******* Other information about this vehicle, including problems, may not have been reported to ******* We are dependent upon our sources for the accuracy of our information. Immediately after you contacted us, we refund your payment, which our payment processor should have notified you about. Thank you. Best Regards, ****** Support *********************Initial Complaint
10/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Date of transaction was October 7th, 2022 I was charged ***** vehicle report based on VIN number. The preliminary information I was given about what the report was include was for stolen vehicle entries. So I purchased the report on one side, received a report and it didn't have any information about any stolen vehicle entries. I was confused so I checked several other companies doing the same thing and found no information about the car being stolen. In the time that I did this, the vehicle I was interested in purchasing was sold and so because of that I am out. All of the VIN reports that I had to run and I now have to rent a vehicle for an additional week until I find a new car. I have a desire to be contacted by the business so that I may discuss with them a way to amicably resolve this issueBusiness response
10/11/2022
Business Response /* (1000, 5, 2022/10/07) */ Dear Customer, Yes, everything is correct. The system checked 4 different databases *** + ****** + ******* + *** The check result is displayed in the report: "Theft Records: No theft or theft recovery records found!". The same result was displayed by other companies. Thank you. Best Regards, ****** Support ********************* Consumer Response /* (3000, 7, 2022/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is deceptive because it has 0 databases checked for most of the values on the list and then 4 checked for stolen in the breakdown before you pay and it makes it appear that there are 4 reports of theft Business Response /* (4000, 9, 2022/10/11) */ Dear Customer, The pre-purchase page clearly shows "4 checks". not 4 reports, not 4 entries. We're sorry, but we can't find a valid reason to refund a payment. Best Regards, FAXVIN Support ********************* Consumer Response /* (4200, 11, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The valid reason is that to the average consumer 4 checks in green font logically implies there is some information. If you did 4 checks and there was no results then why wouldn't you just say no matches.Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi. This is a scam. The report does not show title history or any thing. I would like a prompt refund. They charged $18 . The report is not up-to-date or does not contain any useful information as number of owners and is missing data. They are a big scam.Business response
10/18/2022
Business Response /* (1000, 5, 2022/10/07) */ Dear Customer, I apologize for any issues you experienced while attempting to use our service. Report is based only on information supplied to ******* Other information about this vehicle, including problems, may not have been reported to ******* We are dependent upon our sources for the accuracy of our information. Immediately after you contacted us, we refund your payment, which our payment processor should have notified you about. Thank you. Best Regards, ****** Support *********************Initial Complaint
09/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Faxvin did not provide the information that they lead buyers to believe they will get. I have emailed 3 times to get a refund and to have my account removed from their system. They have ignored all 3 emails.Business response
09/28/2022
Business Response /* (1000, 5, 2022/09/28) */ Dear Customer, Please provide the transaction number, it should be in the payment description on your statement or provide screenshot of transaction. Thank you. Best Regards, FAXVIN Support ********************* Consumer Response /* (2000, 7, 2022/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The transaction number is********** I would also like to be removed from your system permanently after my refund is processed. Consumer Response /* (3000, 13, 2022/10/04) */ Please reopen this complaint. I did not get any outcome - no refund or removal from their system. Should not be closed. Business Response /* (4000, 15, 2022/10/11) */ Dear Customer, Your payment has been refunded. Refund will be completed within 2-3 business days. Best Regards, FAXVIN Support http://www.faxvin.comInitial Complaint
09/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Fraudulent to say the least. The report provided absolutely no information. You took the ***, promised a report, then you accepted payment for services that where not provided! The report is empty, reports that this 2020 used vehicle has never been title, sold or any information of use! Requesting full refund as services where not provided. Report ID:************* Report Run Date: September 09, **************** ***: *****************Business response
09/30/2022
Business Response /* (1000, 5, 2022/09/19) */ Dear Customer, I apologize for any issues you experienced while attempting to use our service. Report is based only on information supplied to ******* Other information about this vehicle, including problems, may not have been reported to ******* We are dependent upon our sources for the accuracy of our information. Immediately after you contacted us, we refund your payment, which our payment processor should have notified you about. Thank you. Best Regards, ****** ***** ****** Customer ServiceInitial Complaint
07/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Faxvin reports are not what they say the are? It's a scam. I would like my money back...Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/01) */ Dear Customer, Please provide transaction number, it should be in the payment description on your statement or provide screenshot of transaction and I will try to help you. Thank you. Best Regards, FAXVIN Support ********************* Consumer Response /* (3000, 7, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a refund please, thanks. Business Response /* (4000, 9, 2022/08/05) */ Dear Customer, I'm sorry, but I can't help you without providing a transaction number or report ID. Thank you. Best Regards, FAXVIN Support *********************Initial Complaint
06/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ordered a Motorcycle Vin report and its been more than 24 hours neither the report was received nor any email like we are looking in to it and some 1 will contact you. Useless services and i would call it a scam.Business response
07/06/2022
Business Response /* (1000, 5, 2022/06/23) */ Dear Customer, Please provide transaction number and I will try to help you. Best Regards, ****** SupportInitial Complaint
06/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
on 6/8/22 I found Faxvin via google search. My goal was to get the title history for my RV. After following the prompts and entering the VIN, the results page showed there was information available for my RV. I paid the $8.95US to get the VIN report, but to my surprise it was blank! No records found is what it said for title info. I have emailed twice with no response. I went back to the website on 6/10/22 to run a second search of my vin again so I could verify the initial search results and was given the same results. I was able to take a screenshot at this time to show that FaxVin does in fact lie to it's consumers. By intentionally showing that they have information in every column of their search results, they are falsely leading customers to believe that they indeed have information. This is an outright lie. Screen shots are attached below. I assert that FaxVin as a company intentionally misleads consumers in order to profit. I want my money back and I want FaxVin to operate ethically in the future.Business response
07/06/2022
Business Response /* (1000, 5, 2022/06/23) */ Dear Customer, Please provide transaction number and I will try to help you. Best Regards, ****** Support
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
2 complaints closed in the last 12 months.