10 Customer Reviews
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Review from Karen L
1 star07/18/2024
So easy to start a subscription, but after realizing it doesn't work, it is impossible to cancel. They don't answer the number provided and continue to take money from your account!
Hair La Vie Response
07/25/2024
Hello,
We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled on 7/18/24. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.Review from Felicia M
1 star03/14/2024
I have been trying to cancel my subscription for months now but cannot get in touch with the company. I sent an email and received no response, and tried calling only to be put on hold for so long I finally gave up. I don't know what my remaining options are, I don't want to continue to be charged $49 a month for a product I am not using.Hair La Vie Response
03/21/2024
We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your order and your subscription have been cancelled you will no longer receive any orders as of 3/21/24. Our **************** number is ************ and you can email us at *********************************** Please, let us know if there is anything else we can help you with.Review from lyndzie h
1 star01/19/2024
Buyer beware. This company is stealing money from people!! I have tried canceling my order numerous times. Which btw is not easy to do and they keep sending more and charging more!!Hair La Vie Response
01/26/2024
Hello Lyndzie,
We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your order and your subscription have been cancelled you will no longer receive any orders as of 1/26/24. Our **************** number is ************ and you can email us at **********************************.
Please, let us know if there is anything else we can help you with.Review from Misty W
1 star07/25/2023
This company is ridiculous. I came to see if there had been any other complaints, and now my suspicions are confirmed. I attempted to cancel in January for a subscription that I did not agree to and I still have a 6 month supply of unopened bottles from January. Now I see I have been charged AGAIN. I haven't received the product yet this time but know it's been charged to my account. How many times to I need to request cancelation before this STOPS? Ridiculous!Hair La Vie Response
08/14/2023
Hello Ms.*****
We sincerely apologize for the difficult time you have had reaching our customer service team we did try to reach you as soon as we received this message. Our customer service left messages please response if you need any further actions. We can confirm that your subscription has been cancelled. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.Review from Ghita B
1 star06/21/2023
Same as everybody else, they said I have a suscription and my order is processing which I NEVER agreed to, called them, went to nowhere, emailed them, nothing, It is a scam, beware. Now I will be disputing this with my bank. DO not do business with business has no customer service staff to talk to when you have any questions about the product.Hair La Vie Response
06/22/2023
Hello *****
We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled and refunded on 3/31/2023. We wish you a successful health journey and please reach out to ** if there is anything else we can assist you with.Review from Manuel J G
1 star11/16/2022
I contacted you on 11/11/22 after using your product for 3 months("In general we recommend you take Hair La Vie for at least 3-6 months") according to your website. I requested my subscription (which I did not authorize) and any and all future shipments to stop. I ordered your product on 8/6/22, received them and started using them on 8/11/22, for exactly 3 months. You stated that your product comes with a "90day, 100% money back guarantee, "if not completely satisfied." I had no hair growth using your product, that is why I am requesting a full refund of ******. I returned 3 empty bottles as requested and 3 full, unopened bottles. Each bottle contains 90 capsules, taking 3 capsules a day is a month's supply. The 3 empty bottles represent 90 days of using your product with no results, and I also returned the 3 full unopened bottles. Why are you trying to only refund me ****** instead of my full refund of ******? I would expect more out of a company such as yours and stand behind all the promises you make on your website. Is this a company with false and deceitful advertising? ********Hair La Vie Response
12/01/2022
Hello Mr. Gutierrez - We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your order and your subscription have been cancelled with a refund issued. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.Customer Response
12/09/2022
I wish to thank you for issuing my full refund. I will not retract anything I stated before, except that a consumer shoud not have to go through all this hassle to receive complete satisfaction when dealing with a company such as yours. You make promises on your website and then don't want to back them up. Buyers beware before you deal with this company.Review from Kathleen O
1 star07/11/2022
Did not consent to recurring subscription . Tried to cancel. Almost impossible to contact them. Have had no success.Hair La Vie Response
08/11/2022
Hello Mrs ******, We sincerely apologize for the inconvenience and can confirm your request has been received. We can confirm that the subscription has been cancelled and your last order refunded so you will not be receiving any further shipments. Please, let us know if there is anything else we can help you with.Review from Marylynn Q
1 star04/01/2022
On March 11, I was charged for one bottle of La Muse hair vitamins for $49.99 which I ordered. Today, I checked my credit card balance and see two additional charges from La Muse of $116.97 and $65.94. I did not place these orders and don't know what the products are! Please cancel me from any further orders. I have tried emailing and phoning but unable to reach anyone Thank youReview from Laura J
1 star03/18/2022
I wanted to cancel my subscription. I keep getting product. Cancel asap.Hair La Vie Response
03/22/2022
Hello Mrs.*********** - We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled on 3/22/22. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.Review from Patricia P
1 star01/25/2022
I signed up for 3 bottles only. Before I could finish all the bottles I received an email that my next shipment was on the way. I never signed up for a subscription. Hair La Vie does not answer their 888 number nor do they respond to their support email. Horrible company and I saw ZERO results from taking the vitamins.Hair La Vie Response
01/28/2022
Ms Paulson,
We're sorry for any inconvenience you've experienced. We can confirm that your subscription has been cancelled and you will not be charged moving forward. Please let us know if there is anything else we can help you with.
Take care,Team HLV
Customer Review Rating
1/5stars
Average of 10 Customer Reviews
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