![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPixels Logo Design
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Our company, Hope Counseling Centers, LLC, contracted and paid for Pixelslogodesign.com to create a logo. Since June 24th, we have made 5 attempts to contact the project manager, **** *******, to follow up and to provide us with a final working logo. I have talked with their customer service and their legal department about my complaint, in addition to 5 email direct to **** ******* at Pixels logo design. It seems that they were quick to take my money, but slow to finish the work. This contract was made 6/16/22 with Pixels. I have yet to receive a finished product with my logo design preferences. Below is a list of the email and phone contact at Pixels that have failed to respond to my multiple requests: ****************************************************************************************************************************Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I spent thousands of dollars with this company for a logo and a website. They didn't perform any of the changes I needed on the website and are holding the login information for my website hostage and won't give it to me.Business response
08/31/2022
Consumer Response /* (-5, 5, 2022/08/02) */ Login information received todayInitial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pixels logo design contacted me numerous times telling me that someone in North Carolina wanted to Trademark my business name and I would not only lose it, but legal action would be taken. I was ******* into spending $349 and then told I would need another ****** to TRADEMARK it. After doing research online and speaking to our attorney, I realize they ******* me out of $349.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.