ComplaintsforAzio Corporation
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought this in January 2024. By March, the * key started sticking. I reached out to the warranty department and was told I need to ship the keyboard back and they will ***** whether or not it's a warranty issue and determine the next steps. That process would take approximately 2 weeks not including shipping times. I asked about an exchange prior to shipping it back as it's the only keyboard I have. They declined but said they could expedite the process once they receive it. So, I had to buy a back up keyboard to use while they determined how to resolve the issue with the keyboard I had just paid almost $200 for. I paid $40.68 to ship it back for warranty service. They did expedite the process and sent me another keyboard which I quickly determined was refurbished aka used. I then reached out and requested a refund for the $40.68 shipping as I feel it was unreasonable for me to have to pay shipping to return a defective product. They said that, because it worked for 3 months, it was not a manufacturing defect. I've since done some research and found that this is a very common issue therefor must be a manufacturing defect. So..... I paid $194.91 for a brand new keyboard that, less than 3 months later, no longer functioned properly due to a manufacturing defect. I then had to pay $40.68 to return that defective keyboard only to get a refurbished one. I have now paid $235.59 for a used keyboard.Initial Complaint
10/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bought a set of keycaps. One cap was missing. Shouldn't be a big deal, but as usual, ************* company be ignoring my emails and deleting my reviews so I have no choice but to come here. Again. I just want my keycap.Business response
11/30/2022
Consumer Response /* (-5, 6, 2022/10/24) */ Finally got the cap. Thank you,****. Business Response /* (1000, 16, 2022/11/16) */ ***Document Attached*** Order completed (Shipped and fulfilled) on Sept 13, 2022 and the missing item was shipped twice to the customer per customer request. Please see confirmations attached.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.