ComplaintsforPowerColor

• Initial Complaint

  03/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I have purchased a graphics card through Amazon on May 11th 2022 Product called "PowerColor Red ********* Radeon RX **** XT Graphics Card with 16GB GDDR6 Memory" for the price of $1099.99 ($1212.46 after tax)However the product didn't work as expected (kept crashing). I had reached out to Amazon but they said that PowerColor *** will provide support. I tried to get support for a couple of months, but nothing helped. Then on October 24th 2022 I asked to get an *** (Return Merchandise Auth). I never got a reply, and had to contact the *** department again and on December 2nd 2022 they said I can mail the card. I sent them the card for repairs. on December 10th, 2022. They confirmed receipt on December 12th. Then I didn't hear back. I had to reach out to them a month later on January 8th, 2023 asking for a status update. They said they will ship me another card on January 10th. I never received anything. I reached out to ***** and ***** said they lost the package and I need to contact the sender, which I did. On February 1st they said they will ship me another card. Then no replies. I followed-up again with them on February 21st and they said that I should have received an e-mail from someone with shipping details. I never received this e-mail. They did give a tracking number that hadn't been acked by *****. I've sent 3 more e-mails to them but with no replies. I've checked the ***** tracking number they gave me, and it says nothing has been shipped yet. In the world of graphic cards, their value drops really quick. The same listing is now $844. At this point it has been almost 10 months since I ordered the card and I still don't have a working card in my possession. They are not replying to my e-mails. They haven't mailed me a replacement. I have reached out to Amazon to arbitrage, but they are saying it's on me to contact PowerColor in regards to this matter. I'd like a full refund or a new card shipped to me very shortly.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This has been an extremely drawn out issue. Essentially back in 2020 I bought a graphics card off of Amazon from Powercolor for $380. The graphics card had issues with overheating and would constantly crash my computer system. Not good. I was not a computer expert at the time so I did not know what was causing the shutdown. In 2022 I diagnosed the problem through benchmark testing, and I was eligible for their warranty process so I sent in my card to get repaired/replaced. To ship it to them I paid *** around $30-ish dollars, I do not have the receipt for that. The process took 75 days with no progress being made unless I called or emailed. When they did "ship" it back, it became lost in the mail. When I finally got my card back, I already had a replacement from a different company because I needed a working computer, so I stored it away. A few months later I decided to give it to a friend for free, but to my surprise the card would not work at all anymore, in any system that I tested. I paid to send in a somewhat functional card and got back a completely broken one. At this point my 2-year warranty for the card had expired, I have a broken piece of hardware, and I'm down around $410. When I inquired about sending it back in, I emailed someone back and forth a few times until eventually they said they would follow up but did not. I will attach all receipts and emails I have to support this. I don't have any records of phone calls from the time as I got a new phone. I still have the card in the box they sent back to me. I am missing some of the original ticket emails and *** receipt, but this should be more than enough for at least the graphics card. I just want my money back.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The manufacturer sold me a defective card. They are refusing to replace it. The technician damaged the card himself and I have sent photos of the card and how it looked before it was shipped and and after it was shipped out. The company is not responding to emails. They sighted damage on the PCIe fingers. They have not been responding to emails. Multiple customers have had complaints regarding the manufacturer not honering the warranty. Please forward as much as you can to the *** for ant trust. The card allegidly has damage cuased by the PCIe fingers to the pins which were not present at the time of shipping. The card suffered from issues being discovered in windows, there has been issues with the card overheating, the card has also suffered from blatant crashes. There was a high power draw of 465W. They forced me to pay for shipping and have placed illegal warranty void if removed stickers which violate the ********-warranty Act. No one has been responding weather it's via ******** main email, phone number. I have contacted *** and they are currently investigating the issue. I demand this graphics card be exchanged.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  As you can see in the attached email thread its been going on for months they said they will repair or replace my defective video card and they just stopped emailing back and left me hanging, it is kind of insane how many times I have contacted this company and they say it was in junk or they will take care of it on a day with RMA guys and it never happens.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a powercolor brand graphics card from ******. ******'s return policy is 30 days. When the card arrived, it was dead (completely nonfunctional). It had cost me and my family 1600 usd. Instead of immediately sending it to ******, I figured I would send it in through an rma repair to powercolor, as it was under warranty. I sent in the card, and they returned to me (after more than 30 days) another card that was dead on arrival. I spent weeks troubleshooting the issue with their support team over email correspondence, and their "resolution" was to have me rma the replacement card. I knew at this point I would be receiving another dead card, given this had been the result twice so far, and I ultimately just want my 1600 dollars back. The expense has placed a huge dent in my family's finances that we have been unable to recover from.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  PowerColor won't honor their warranty Dear **********************, I am turning to you because I have nowhere left to turn. I bought a video card ********************************* from *********** on 04/02/2021. It was expensive and out of my budget but at the time I was studying from home (Grad School, often 12-14 hours a day of screen time) and I thought it would make my life a little more comfortable with a 3440x1440 144Hz Screen- so I bit the bullet and payed out for a current generation video card. You could look at it and say I shouldn't have spent so much on a video card at the time, but as the market was insane, I could have also spent much more for a lot less. Less than a year later, it just stopped working one day. Luckily it has a 3-yr warranty, or so I thought! I filed for RMA with PowerColor, which was a pain, but they approved it and I sent it back to them (at my cost). It looks like I filed on 03-15-2022, and they received it by 03-22-2022. On 3-24-2022 they denied my RMA, saying that they couldn't repair my card due to physical damage (which confused me as I sent the card in pristine physical shape! I have gone back and forth with the repair guy. PowerColor accepted the package with the damaged card, but did not keep the package box or packing materials as the Post Office requires for their claims. I have filed a claim for shipping damage with the post office which has denied my claim now, as of 4-25-2022. The repair guy******** declined my request to work with his supervisor, which I made because he probably is not the person that receives their mail nor determines company policy, I am assuming he is just the tech that decided my card wasn't repairable. I spent over $***0 for the new video card. I would like a replacement video card that works like the new one I purchased. I would accept to get my card back working like it should. A refund of the full purchase price would be acceptable. Thank-you for any help ***************

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