Business ProfileforCenterdon Group, Inc.

I enrolled in a debt consolidation program in summer of 2017 I signed up with Centerdon Group ( now called Havilain) I had 3 credit cards to pay off , I had someone come to my home from Centerdon and have me sign papers to join and notarized them I was to pay $ 256 a month which I had been doing until May 2018 when I came into money and called centerdon and got an account pay off which I sent a check in full for $10,000+ at that point neither creditor had settled, a few months later one of my creditors did settle for about $3000 ( I do have the papers on the exact amount) my last 2 creditors had not settled yet then settled 1 for $800 ( I have the for the exact amount) and one other creditor had not settled after multiple calls to centerdon and emails with no response finally in march of 2021 I did get a response that I needed to get a settlement letter from creditor and once I did I needed to sign it and send it to centerdon to close my account, mind you I have lived at my address for 30+ yrs never had an issue with getting mail, I never received the "letter" to settle multiple calls to centerdon back and fourth they would not accept a verbal agreement I always got the run around they could not fax the letter or email the letter, Finally I had enough and called the creditor myself and got in touch with the company who NEVER heard from Centerdon group on my behalf and I made a full payment over the phone in July 2021 I did send CENTERDON the information on same with a confirmation number and asked to '"close my account" and was told I would be getting a refund bc I had paid centerdon more then what was paid out esp bc I paid the last creditor myself even though I had already pd centerdon to do it! I was told " it would take 90 days to get my refund and close letter"in July 2021 i was told " due to the fact I made a complaint with the BBB my account is under review IT IS NOW 9/17/2023 AND NEVER HEARD ANYTHING FROM THIS ****** GROUP WHO STOLE MY ***************