![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCarroll & Strong Builders
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Carroll and Strong Builders ***** of ***********, ** issued me a check for $2450. 75, on December 8,2023. The next day my bank notified me of insufficient funds. I contacted ***************************, CFO of company and he reassured me of the error and will send papers tp my bank to rectify situation. He assured me by Monday December 11, my birthday, that all would be cleared. Now a week later the same **************** says it is my obligation to claear account and to take it up with my bank. I believe he knowingly knew the check was not going to be good and has no intention of making it valid. I wish for you to intercede and have him send via bank draft the amount to my bank. The company's phone is ************ Thank you, ***************************Business response
01/10/2024
Carroll and Strong Builders, **** has no business dealings in *********, **, or with **************************
Our bank account was hacked and checks were reproduced illegally and issued fraudulently. Our account was subject to over $500,000.00 of attempted fraud. The account has been closed and the authorities have our file.
****************, unfortunately, fell victim to a scam. It is frustrating and disappointing and we are very sorry that **************** was subjected to this fraud. However, he had no reason to recieve a check from Carroll & Strong Builders, **** and should have questioned it's authenticity.
We have had numerous people call us from all over ***************** inquiring about these fraudulent checks. We don't have record of **************** calling our office. Had he contacted us, or our bank, he would have been told of the fraud and that the check was not real.
Feel free to contact me, ************************* at *****************, ********************* if you need further information. You can also confirm this with our bank officer at Santa Cruz County Bank**********************;| **********************
AVP |Branch Manager
**************************************************************************
d: ********************** | o: ************
w: sccountybank.com | e: ************************Kindly confirm receipt of our response.
Thank you!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.