ComplaintsforCorralitos Electric

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On March 1, 2024 Corralitos Electric required me to pre-pay $745 for urgent follow-up repairs on my generator (powers the whole house in outagesmany in winter). So, $745 was charged to my credit card. Owner ***** told me it would cover 5 hrs labor @$125/hr plus a part that might or might not fix my issue.I have requested an invoice multiple times since the March 12 service call, to no avail. My real estate agent has also contacted owner ***** multiple times since March.I have supplied the merchant the amount he owes me. I texted him when the worker **** left 70 mins after starting the job, and both my realtor and I have emailed the merchant several times since, stating the balance due me. As follows: The worker spent 70 min here in labor, and (per the worker and merchant), travel time is 20 mins. The worker also told me Id get a full refund for the unneeded, unopened new part. The repair, in fact, involved tightening the generators valves, which the owner had suggested might be the case. (The first Corralitos Electric worker, *****, in mid Feb, did not try that simple remedy for my annual maintenance service. ) DUE NOW TO ME FROM THE MERCHANT from $745 pre-payment:- Subtract 90 minutes labor (20 min travel, 70 min on site). - Subtract $120 for unused part (stepper motor)- Subtract 5-10% senior discount that Corralitos Electric gave me in previous invoices.BALANCE DUE TO ME: At least $566.Ive emailed the merchant saying Id like to settle the overcharge without bringing other in consumer agencies. I gave him respond by dates. I told him I had property taxes in April, as well as medical and legal expenses, and I needed my refund. I asked repeatedly for an invoice with itemization. ******** told my realtor in March and April that he hadnt forgotten me, but has now stopped responding entirely.On June 1, it will be three months that he has dishonestly held my money. Should I bill for interest added to the balance owed me?Thank you.

  Business response

  06/13/2024

  Our first visit to ****************** rental property was on 7/27/23, then on 8/1/23 & 8/17/23 to perform service to her gate. We sent her an invoice for $1280.40 on 8/27/23.  We have a record showing we emailed her the invoice on 3 separate occasions &  mailed it to her address on two separate occasions. She emailed us in response saying she expected a senior discount because other companies provided that for her. We finally received another response from her on 10/26/23 saying one of our employees told her she would get a discount, which was not correct. Then she continued to email us very long emails saying she never received the invoices and continued to try to get a discount, which was already 2 months after the first bill was sent to her. On 10/31/23 she emailed saying she will commit to mailing a check within a week of that email. We did not receive a payment until 11/14/23 and she shorted us $280.99 saying thats what she felt was fair to pay for our labor & material. At that time she also paid another invoice for another trip we made to her property. That invoice was $60.00 and she did pay the full amount but it too was almost 2 months past due.
  
  The owner decided he would continue to do work for this customer because she did end up paying, even though she was many months late & made her own discounts for what she thought was fair. We went out to her property and serviced her generator & replaced battery. We did honor her senior discount on this invoice and she paid within a timely manner. No issue with this service.
  
  All of a sudden she said she was not able to open invoices and had issues with the way we were sending invoices to her, we did not change anything with our invoicing system between services and invoices she would email us very long emails and expected responses that took hours of our time that we did not charge her for. We were ready to cut ties with helping her out at this point because she was making it very difficult with proper communication. The owner decided to give her another chance because she begged us to come out and help her with her generator again, even though we knew it was not a good idea because of all the prior issues with this customer, we said we would do another service if she paid up front, in advance. We broke down exactly what we were charging for and itemized everything including labor & material. WE took a credit card, processed it and then went out and provided the services we promised. As soon as we were done with the promised work, she fought for money back that she was not owed. We charged her a total of $745 and she is requesting a refund of $566.00.  We have been clear as of now that we will no longer perform any work for her. We can provide any documentation if needed. Please reach out to me with any questions.
  Owner of Corraltios Electric ************************* ************
  Thank You!

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