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          Rachel's Best Soaps has 1 locations, listed below.

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            Business ProfileRachel's Best Soaps

            Bath Supplies

            Contact Information

            1071 Plaza Drive

            West Covina, CA 91790

            Get Directions
            (626) 353-0240

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1071 Plaza Drive, West Covina, CA 91790
            BBB File Opened:
            12/21/2022
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/25/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I am reporting this company because they excepted payment from a person who they asked Identification from and was clearly not the Card Holder. On February 6, 2023 my girlfriend made three transactions in the amounts of $109.50, $164.25, and $2,737.50 a total of ******** at Rachels Best Soap using my Master Card without my authorization when I tried to return the products, they told me they have a no refund policy and they said they had a copy of my girlfriends ID and told me they always make transactions like this. I was asking that they refund me because they knowingly excepted payment from the person who clearly was not the authorized name on the credit card and they were breaking the law. I was told in a very rude way NO! and they would not except the product back or refund me and I should go to court because they are not breaking law. (Someone could find a wallet and use a credit card it at this location without any problem and that should be looked into). They knowingly charged my card without my consent and took advantage of the opportunity to get as much money as they could. My girlfriend also told me after she made the first purchase the girl said, "oh you have a master card" and took a while after giving it back they offered her a discount by using "their own personal store credit" on the Perfectio X just because she had my Master Card, she had said no and they came back not one but three sales representatives ******, ****** and ***. We still have everything that was purchased with my card. (Please see attachments) I made a complaint with my credit card company but because I have the product and the receipts, they said Master Card cannot cover it they advised to make this report because fraud was perpetrated and knowing allowed by this company and maybe other people have also been taken advantage of. Please help hold this company accountable for the fact that they are allowing fraud to be perpetrated by asking for Identification and making copies of peoples ID to try and scare the consumer and trying to say that they are not breaking any laws.Thank you!******************* ************** Please contact me if you have further questions.
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            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Wendy T

            03/31/2023

            scam! There are "no refund" signs anywhere on the storefront. Scammed me to go into the store, threw a bunch of stuff onto my face, and didn't let me leave the store. After that, they wanted me to buy a different product without letting me do a skin test. the sales said the product was worth $1500 and they could illegally lie the system by giving me a military discount, which is not the case. Then ***** (the sales' name) forced me to buy three bottles. After paying, they stamped "no refund". Then I said, "what do you mean by no refund? I still haven't done the skin test yet." Then the sales said, "don't worry, the product you used earlier was similar. you will be fine." After I got home, that cream that I bought burned my face. Big scam.Also, when I was there, they dragged me into a room and brainwash me with they told me that they have a very good product that cost $15,000. I said wtf, then they said they could give me a discount for $8,000. Then they said $4,000, then said gave me a discount for $3,000. horrible experience.

            Rachel's Best Soaps Response

            04/02/2023

            Dear customer, we are sorry you are unsatisfied. However, we have 5 signs total in the front of the store that read no refund, exchange only, and one written in Spanish. We give out samples of face moisturizer and offer other samples of either eye or face cremes if the customer wants to try, on their own will. Once they come in, we do test the samples on their skin if they permit, or ours if they want to see it on us. We tell them the rates of the sets. Customer satisfaction is a huge importance to the company and we do not force any of our clients to purchase our products. We can only ring them up and get their payment handed to us. We have a huge clientele of existing clients who love our products and come back for more. Before any client purchases our products, we do make sure they test it out first before they buy it. We do offer exchange in case the client goes home and decides they dont like the specific product. When clients are interested in our products we do let them know all of the packages and different sets they are able to purchase in our store. We like to be as informative as possible because we do stand by our products. What you see is what you get at our store, we try to make the experience as simple and detailed oriented as possible and answer all and any questions. We make our no refund exchange guideline very clear. Clients sign a merchant receipt and everything is also upfront written on there.

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