ComplaintsforWest Covina Nissan
New Car Dealers
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Complaint Details
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Initial Complaint
07/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had been communicating with a salesman (*****) for several days a new Nissan Sentra to purchase. On July 23rd we agreed on a price- $1,000 over MSRP. ***** asked me to come to the dealership with my daughter (************) to complete the purchase. I have text messages to substantiate the agreement. My daughter and I arrived on the 23rd, test drove the vehicle, then told ***** we wanted to do the financing and purchase the vehicle at the agreed upon price. ***** agreed and we went inside the dealership. We filled out their financing application. A short time later, *****'s supervisor came out to talk to us. I believe his name is ***********. He advised that ***** did not have the authority to make that deal and the dealership would not sell the vehicle for that price. **** took no responsibility for *****'s agreement. I advised him that I drive down here because of the information ***** provided. I told **** this was a bait and switch and this was not right. **** did not care. I advised **** that I would purchase at the higher price because we driven all the way down here and my daughter liked the car. I also advised him that I would file a BBB complaint. I believe the general manager working in the 23rd was ************** My daughter received a loan to purchase the vehicle. Interest rate of 8.6% was very high. Believe it was punitive as I told him I was going to complain. Working on getting a new loan now.Initial Complaint
06/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Monday May 16th they sold us a car, or at claimed to have gotten us financed, we traded in our car and put down $200. But on June 11th they a repo man to our residence to pick up the car apparently they didn't actually get us financed after all, so they took the car back, but kept our money for "repo fees" so basically we were penalized for their bad business practices. Why would let us take a car if we in fact hadn't been approved for the loan yet. These sales are nothing but liars and thieves!Initial Complaint
04/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a vehicle on 4-23-22 with the understanding the price to be ****** I was told the model I was looking at had all the extra features and was closer to ****** About 30 out the door. I received the vehicle with my wife and it has no features as listed and the total price they have me down at is ****** which is just insane. This is criminal. I demand the price to be adjusted and the features to be implemented such as remote start,***** headrest speakers and all the other features I looked into such as the Alloy wheels. I could buy two of the basic model at this price. This is not what was agreed upon. I am unable to get a hold of a manager. They are giving me the run around on the phone.Business response
06/03/2022
Business Response /* (1000, 8, 2022/06/03) */ The general manager at West Covina Nissan was contacted by this customer with a concern about the vehicle he purchased. He told the general manager that he found this vehicle on the West Covina Nissan website as an in-transit vehicle (not yet at the dealership) and came to the dealership and purchased that vehicle for his wife as a surprise. After taking the vehicle home he said that he noticed it didn't have the equipment that was on the manufacturers equipment list that he had printed from the website. He told the general manager that he had been looking at several vehicles on various Nissan websites before selecting this vehicle to purchase. The general manager asked him to bring in the information he had printed on this vehicle and that if it was a miss-built vehicle, we could go to Nissan. The general manager said it was unlikely it was built incorrectly and that maybe there was some confusion with other vehicles he was looking at, but either way the dealership would help with at least the remote start. The general manager would be willing to install the remote start free of charge for some customer satisfaction. The customer said he would speak to his wife and get back to the general manager. The general manager hadn't received any calls from the customer to date. Consumer Response /* (3000, 15, 2022/06/27) */ I did follow up and after being told to contact a separate number to confirm how to use the nissan connect I phoned Nissan connect support and was told that to was not included with the vehicle. How they can respond with their was no follow up is beyond me. This is a great representation of how this entire process has been with them. Consumer Response /* (3000, 15, 2022/06/27) */ I did follow up and after being told to contact a separate number to confirm how to use the nissan connect I phoned Nissan connect support and was told that to was not included with the vehicle. How they can respond with their was no follow up is beyond me. This is a great representation of how this entire process has been with them.Initial Complaint
04/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have taken my car in because of a smell coming from the AC im a cancer patient I had pancreatic cancer, and Im noticing a lot of things. Is wrong with this car it has water damage its a 2019 nissan sentra the carpet is coming up I only had the car 3months. I have notice so much I had to replace the tires, I went to vet air they told me the could not but air beause the tires were not in working order they showed me the tires has been repaired many times. I really need your help Im disabled with lots of health problems I can provide documents aswell. You tell them something is wrong and take it to them they add on othe charges this place need to be shout down asap. You can keep having people losing out on money I willing to go with one of your reps but the need to pretend to buying a vehicle please helpInitial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The dealer added. Lojack and cilajet for **** to contract after telling them. I didnt want it told me it was already required as part of car later found these 2 were options i could have refused .i was lied to by salesperson and finance. And gm would not do anything about. FraudBusiness response
04/25/2022
Business Response /* (1000, 5, 2022/04/25) */ Prior to the Customer purchasing the vehicle, the Dealership properly disclosed to the Customer that the Dealership pre-installed a protection package on the vehicle. The Customer elected to continue with purchasing the vehicle. The protection package was clearly identified on the Dealer Addendum posted on the vehicle. The Customer signed a pre-contract disclosure form listing the items prior to taking delivery of the vehicle. Notwithstanding, after purchasing the vehicle, the Customer reached out to the Dealership to advise she did want the protection package. The protection package is affixed to the vehicle and cannot be removed. Out of customer satisfaction and in a good faith effort to resolve the dispute, the General Manager offered the Customer to either 1) rescind the contract and completely refund the customer's money returning her trade in vehicle, or in the alternative, 2) the Customer keep the vehicle with the protection package and the Dealership would provide a maintenance contract free of charge. The Customer elected to keep the vehicle with the protection package and take the maintenance contract free of charge. Based on the foregoing, the Dealership has resolved the dispute with the Customer directly. Consumer Response /* (3000, 7, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) they removed all ******** so thats a lieInitial Complaint
01/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Recently purchased your ****** Rogue SV 2021 it currently has 2008 miles on the vehicle. I've taken the car in for service twice due to audio panel shutting off. The audio panel will shut off, disconnect Bluetooth and I have to restart and reconnect my phone. After my first visit the service department stated they did a systems upgrade. After my second service visit they told me the car is not compatible with my ****** 13 pro max, ******* I just spoke with a customer care team member who basically said they could not help, advised to see if dealer disclosed this information. The dealer/sales team did not disclose this information when I purchased the vehicle. I am not able to see anything in the contract that states the vehicle is not compatible with my phone or operating system. I've left two message with West Covina ****** to ask if they disclose this information with no call back or answers. Please advise if this is printed or found on any contract...my concern is that if it continues to shut off some other components may be effected or that the vehicle itself may shut down. I. Would not want to be driving and risk the vehicle shutting down. Kind regards, *******
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.