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ComplaintsforCarpet District
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased laminate flooring in February 2021. in In January 2023, I contacted Carpet District (Diko) to report a single board warping issue. He came out to inspect and said that he didn't think that they still have my flooring in stock and had to go back and check stock and he would get back to me, which he never did. We originally were communicating by text through the original install and with my request for service, so I continued to send follow up texts asking for an update. He stopped responding to text messages after he came out for the inspection, so I then made numerous attempts to call him and the two times that he accidentally answered my calls, hung up on my call. My floor is under warranty and needs to be repaired. What are my options?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.