Business ProfileforWine Down Box

Like many folks who have posted about Wine Down on various blogs, I'm not sure how this company stays in business. I ordered a 6-month subscription for my aunt and her husband as a gift, and spent time each month asking Wine Down when I could tell them to expect the delivery when it was late. EACH MONTH!! Below is a segment of our sad conversations (with tracking and personal information removed):


FEB 3

******** ***** · 9:42 PM ·
Hello.
This order was set to arrive at the gift receiver's house today. At the last minute late this
evening, the FedEx tracking info changed to "pending." Since this order shipped on
January 27th, I'm wondering what the delay might be. Any suggestions? I wouldn't mind if this was being sent to me, but
because it is a gift, I am keeping better tabs on the order.
Thanks!*** *****
Sent from Yahoo Mail on Android

Wine Down Box · Feb X XX:XX PM
Hi ********,
Thank you for contacting Wine Down Box. Always here to help!
Your order is now in transit. You may track the package on the link below:

Thank you so much for your time and patience. If there is anything else we can do, please
don't hesitate to contact us.
Kindest regards,
WDB Customer Support

******** ***** · 7:16 AM ·
Thank you for the link, but I already had this- that is how I was able to see that while my
gift HAD been in transit, now an eta is listed as pending (and still is). Did you check this
link? Please advise.
******** ***** · Feb 4 4:30 PM ·
Maybe it is possible that this order was lost by Fedex?

FEB 5

Wine Down Box · 8:31 PM
Hi ********,
Thank you for contacting Wine Down Box. Always here to help!
We are very sorry for the delay and for any inconvenience this has caused you. This is
very unusual, we'll go ahead and escalate your concern to our fulfillment department and
management to find out what happened to the package. As soon as we get an update,
we'll be sure to contact you right away.
If there is anything else we can do, please don't hesitate to contact us.
Kindest regards,
WDB Customer Support

******** ***** · Feb 5 8:44 PM ·
Thank you for the response.
If the shipment is indeed lost, I would really appreciate a rushed replacement. This was a
Christmas gift for my god mom and her husband. They were looking forward to enjoying it
during the superbowl on Sunday. Sadly, I'm guessing that will no longer happen.

******** ***** · 5:03 PM ·
Hello.
I just received a FedEx email saying the new arrival date is Feb. 9th. I'm concerned that
the cheese in this order will be spoiled since it shipped on ***. 28th. I would imagine that
you should be shipping new cheese. Please advise.

******** ***** · 12:46 PM ·
Hello.
I am writing to let you know that this order was received. What, if anything, can be done
so that the next 2 shipments arrive on time?

Hi ********,


Wine Down Box · 5:14 AM
Thank you for contacting Wine Down Box. Always here to help!
We are very sorry for the delay and we are glad to hear that you finally received the order.
There were supplier delays that caused the delay in shipments.
Rest assured that we always make sure to ship the package in time and this delay is
definitely below our standards.
If there is anything else we can do, please don't hesitate to contact us.
Kindest regards,
WDB Customer Support

******** ***** · 2:05 PM ·
Hello.
Just checking in to make sure that my next shipment does not have any supplier delays.
Can you confirm when this next order should be received this time?

Wine Down Box · 12:03 AM
Hi ********,
Thank you for contacting Wine Down Box. Always here to help!
We are trying our best to ship all orders in time. We will prioritized your order to be
included on our first batch of shipments.
Thank you so much for your time and patience. If there is anything else we can do, please
don't hesitate to contact us.
Kindest regards,
WDB Customer Support

******** ***** · 8:37 AM ·
Hello.
Checking in here as it is the end of the month. Can you tell me when my order might ship?

Hi ********,
MAR 1
Wine Down Box · Feb XX XX:XX PM
Thank you for contacting Wine Down Box. Always here to help!
We are very sorry for the delay and for any inconvenience this may have caused you.
Unfortunately, we were unable to ship the package on the 26th of February due to
supplier delays. According to our suppliers, it is very difficult to ship perishable items as
the package may be stuck during shipment.
We'll be sending out shipments as soon as the weather is not a concern, right now, severe
weather across the U.S. is causing delays including the ability to pick up and deliver in
certain cities. An update with the tracking details will be sent as soon as possible.
Thank you for your patience and understanding. If there is anything else we can do,
please don't hesitate to contact us.
Kindest regards,
WDB Customer Support

******** ***** · 1:58 PM ·
Hello.
I am really disappointed in this service. I was personally gifted with "month clubs" recently,
two of which contain perishable food, and have not had any issues with receiving them on
time. One of them even ships through USPS, which has had a terrible history in the past
year of not delivering mail and packages on time.
You ask below again if there is anything that you could do. I would suggest adding an
extra month to my gift, but it appears that won't happen, since you do not ship in the
warmer months. I'm really not sure how you could make this right, aside from NOT having
the same delay occur for the March shipment. I am also concerned about that one, since it
is possible that it ends up shipping late during a month that you do not ship. I can't
imagine anyone being satisfied with Wine Down service if this is what happens every
month. I suspect that this would be less of a problem for me if it was not a gift that I am
giving to someone else.

Hi ********,
Thank you for contacting Wine Down Box. Always here to help!
We are very sorry for the trouble and inconvenience this may have caused you. We
understand your frustration and we are willing to make up for it. As a courtesy, we'll add
another month to your subscription but please note of our summer shipment.
Thank you for your patience and understanding in regards to this matter.
If there is anything else we can do, please don't hesitate to contact us.
Kindest regards,
WDB Customer Support

MAR 4
Wine Down Box · Mar 1 6:26 PM
******** ***** · 9:18 PM ·
Hello.
Just checking in to see if there is perhaps an eta of when my shipment will ship yet?

Hello.
I received the attached Fedex email today. I'm confused as to why it would not be
received until the 11th, if it is being sent today? Can you explain? That is about a week,
which is a bit odd for a Fedex order. I would expect 2-3 days.

Hi ********,
Thank you for contacting Wine Down Box. Always here to help!
We are very sorry for the delay and for any inconvenience this may have caused you. Due
to severe weather these past few weeks, we encountered some supplier delays. Severe
weather across the U.S. is causing delays including the ability to pick up and deliver in
certain cities.
We will be sending out orders starting this week. An update with the tracking details will
be sent soon.
Thank you for your patience and understanding. If there is anything else we can do,
please don't hesitate to contact us.

MAR 24
Wine Down Box · 6:16 PM
Kindest regards,
WDB Customer Support
******** ***** · 7:48 PM ·
Hello.
Since my February order did not ship out until March, I am wondering when my March
order will ship. Please advise.
Also, should I expect the 4th shipment that you added to make up for tardiness of all of
these orders to ship in April? Or will that one be held for cooler months?


This seemed like a great gift idea, but I will NEVER order from them again. They are supposed to be giving me a free month (which I will be holding them to tooth and nail!) but I'm positive that I will have to remind me, and remind them again, of this promise.