ComplaintsforWine Down Box

• Initial Complaint

  10/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Hello, I ordered a Wine Down Box for my mother-in-law and sister-in-law for Christmas 2021. You'll see in the attached email exchange with the company that they were unable to fulfill this request. I followed-up in April and received not response. I followed-up again today and then saw that their website is no longer live. The subscription was $212.43 that the company owes us asap. This is completely irresponsible and we were never contacted that they were going out of business but they took our money anyway. Please help! Thank you so much, *************

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My wife and I both ordered gift subscriptions to Wine Down Box. My ORDER #**** on 12/30/2020 for $384.35, and my wife's ORDER #**** on 12/19/2020 for $209.98. These were ordered on our American Express credit card. The vendor did not fulfill the order due to alleged supply chain issues during the COVID pandemic, and we assumed this was temporary. However, the vendor's website (***********************) has since been taken down, and our attempts to get a refund by email (********************) have been unsuccessful, with the messages reported back as undelivered. We would now like to recover the money spent for services not rendered.

  Business response

  09/08/2022

  Consumer Response /* (2000, 9, 2022/09/07) */ RESOLVED. The business provided a refund on 08/20/2022 for order #****. There may still be a balance on order #****, but at least the majority of our total balance has been refunded. Thank you very much for helping to resolve this! The business also replied: "Thank you for contacting Wine Down Box. Always here to help! It has come to our attention that a complaint on BBB has been submitted under your name. We are terribly sorry for the trouble and inconvenience this has caused you. Back in October 2021, we sent an email addressing the issue with our fulfillment. Here's the content of that email: "We are very sorry to inform you that all shipments are on hold due to supply chain disruptions and we currently do not have an ETA for when shipments will resume. We are extremely sorry for this inconvenience and understand how disappointing this may be. If you would like a refund, please confirm and we will process this immediately." I went ahead and submitted your refund. Please allow 24-48 hours for the refund to be posted. Thank you for your patience and understanding. Once again, we are terribly sorry for any trouble and inconvenience this has caused you. If there is anything else we can do, please don't hesitate to contact us. Kindest regards, WDB Customer Support" I do appreciate their reply. However, I would caution that since the website, social media, and support paths continue to be taken down, it leaves impression that the business is no longer operational, whether true or not.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a wine subscription service, on behalf of a group, for a friend who retired in June of 2021 via PayPal (6/24/21) for $827.82. PayPal email attached. The subscription was to start in November of 2021, and deliver for 12 months. The first shipment did not arrive so I checked in with the company in December 2021 or Jan 22. They told me due to supply chain issues they were running behind and offered me a refund. I asked when they thought they would start shipping and they thought January or February 2022. We let it ride, but I have been checking with them and finally requested a refund. March 14th they emailed saying they did the refund. I waited a few weeks and never saw the money come back. Contacted them April 6th and April 9th asking where the refund was. April 12th they replied they escalated to billing because the refund would not go through PayPal without manual intervention. I contacted them again April 14, 18, and 25 because I still had no refund. They replied the 26th and said they would send to management. I sent a request for fund via PayPal, and I replied on the 27th and asked them to follow up by the 29th, or I'd have to take action with BBB and PayPal. On the 30th I informed them I was filing with IC3 (internet crime); PayPal told me to follow up there. I emailed May 3 and 5th to Wine Down Box, still requesting the refund, and they still are not responding. I have not heard from them since April 26th. I have not yet heard from IC3. Writing here because this was A LOT of money and they owe me a refund. The company listed on your page *********************************************************************** is not the company I found on dunn&bradstreet. They had them listed at ***************************************************************** Both numbers did not have anyone answer or identify the company, so I did not leave a voicemail when I called. Can you help me get my refund? **********

  Business response

  06/16/2022

  Consumer Response /* (2000, 9, 2022/06/02) */ I received my refund today, June 2nd, in my PayPal account. THANK YOU SO MUCH, BBB, for your assistance. I do not think they would have paid me without your involvement. ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩