ComplaintsforJohn Elliott
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a couple items on the website, that were meant to be delivered on July 28th. *** lost the package, and I have sent over 10 emails to try and either get the items replaced or refunded, but customer service is unresponsive and not helpful.Initial Complaint
01/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I filed a dispute with chase because I never heard back from the ticket I opened over a month ago with you website. I ordered a flannel and never received it . I emailed to ask if it was Possible to get a replacement or even another size because it was Sold out and the respondent gave a generic response claiming it was A final sale item that could not be exchanged. I was not looking for an exchange I was looking for a refund or replacement on the item I never received. I filed a claim with chase and now received a charge back because your team provided a tracking link. I live in a high end residential building all packages are scanned in, this order was never scanned into my building and *** could only provide proof that it was Dropped of somewhere or near my building. I'm looking for a refund or replacement of the item I never received now that I was charged $220 by your website and have no shirt or anything in my possession.Initial Complaint
11/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I sent a package back to John Elliott with items to be processed for store credit. They received the items on September 27th and I was refund for only a few of the items I returned. They never said anything about 8 additional items I sent back. The value of the 8 items in total is $1500.00 ( $198.00 per item). I have been in contact with them via email, as this is there only method of communication, for three months now. The response is there is an "ongoing" investigation as to where they items went. I have asked for the items to be refunded or returned to me, neither of these things have happened. They continue to not resolve the issue. I would like to be compensated for these items. Perhaps you can assist me with this process.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.