ComplaintsforStarkwood Property Management

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to poor mismanagement by Starkwood I have endured health issues caused by moldy and dirty AC units, moldy walls caused by water leaks, noise disturbances by constructions not communicated by management, pest infestation lasting nearly 2 years, safety concerns because of malfunctioning security gates, and poor customer service by disrespectful ********************** employees. Yet, they have no issue cashing the rent check every month! I had to file two complaints by the LA County Health and ****************** to be noticed by Starkwood. Prior to this, my issues were largely ignored for nearly 6 months. What makes this even worse is that the employees have no professionalism. They take away amenities (parking and pool) without advance notice to the tenants. And only when I filed a county complaint did they acknowledge on record their actions and any compensation offered was short. Construction started also without prior notice to tenants to inform them the reason, length and hours causing nuisance to the tenants. They are disrespectful especially to the maintenance workers they hire who have complained that that they were overworked and underpaid. The employees in their office always take an aggressive tone to taking calls (especially ******* and *********) on the few occassions they called me. There were periods were the gate would not lock causing privacy and security issues that lasted for months even when Starkwood was timely notified about them. The team would also enter my unit without my consent and sometimes when notice was given, Starkwood would actually not show up. To protect my rights as a tenant and as advice to all current and future tenants by Starkwood, I suggest you record phone conversations and take diligent notes to submit to any legal or government agency when filing a complaint with them. Their email system is only inbound to obviously keep their employees from issues written audit trail when communicating with tenants.

  Business response

  08/02/2023

  Thank you for providing us with feedback. We strive to be**me better and have solutions for all of our residents.

  Starkwood Property management has been more than happy to serve our tenant for 2yrs in his current unit. We and our maintenance team try our best to **mplete all requests in a timely fashion. All requests are looked into, responded to and fully **mpleted by our maintenance staff.

  If something was not **rrected properly or if the same issue arises we as the property management ** in care of the building and unit will go back and make sure it's done to **mply with all health/city **de regulations. If amenities are removed from the building that affects the tenant, credits are provided per ******************* regulations.

  All tenants have the right as they should to submit **mplaints to the city as they see fit and if something needs to be done, Starkwood **** takes full responsibility to make sure the **ncerns are remedied in a timely manner.

  We are more than happy to discuss any **ncerns and help ac**mmodate our tenants to make sure they are happy where they reside. That is out biggest goal.  

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My apartment building having plumbing problems and I end having my rob drain go down slow and made a maintenance request. They came out didnt say anything or told me before they came and just billed me a 100 on my rent balance not only I been paying fees and wasnt using the online payments on months that I didnt use it. I would like to take off my balance. Its already problems with the building and Im looking to move

  Business response

  05/09/2023

  Good morning, 

  The property management ** reached out to our tenant to find out what the **ncern had been. She advised she was  unhappy and unable to pay for the plumbing charge she had received due to tenant negligence. 

  The owner of the building was reached and he **nfirmed that as a one time **urtesy we would remove the charge and the owner would pay the plumbing fee.

  Our tenant was advised that tenants are only charged for repairs if it's due to a tenant negligence but she is more than wel**me to reach out to ** and see if there is an amicable solution.

  Thank you!

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩