Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025 I had a virtual appointment with my therapist (through Happier Living). I was charged the same day prior to my appointment, and I noticed that I was being balance billed. Instead of charging me the agreed amount between my insurance and Happier Living, Happier living was charging me the difference between what I should have paid and what my insurance was billed. This is illegal in ********* if the patient is in network, which I was. I called my insurer, ***************** and they explained that I should not have been billed $270, but $65. I scheduled another appointment with different therapist on February ******* with Happier Living to see if the same issue who happen again and it did. I missed my appointment and while I should have been charged $125, per their policy, I was charged $166.

  Business Response

  Date: 05/07/2025

  Thank you for sharing your experience, ****. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. 

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous emails back and forth with billing department for Happier Living since mid-March 2025. They refuse to talk over phone to rectify. They had one charge that inadvertently got kicked back by *************** and started billing credit card directly. This was a glitch on ****** end and should have been accepted. We found out they were continuing to self pay bill directly to us and not through insurance after the below overcharges. The numbers below represent the charge to CC. We should have been charged $40 copay for each instead.I have been engaged with ******* *.Revenue Analyst ****************************** P: 888 68 HAPPY F: ************ We cannot directly talk with anyone to resolve. They do not take our calls and are giving vague generic email responses that make little sense as if they do not even understand.Below is the 1st email sent to billing and we have been getting delayed and not our problem responses.1/10/2025 - $125 1/15/2025 - $45 1/17/2025 - $125 1/24/2025 125 1/29/2025 - $500 1/31/2025 - $125 2/7/2025 - $125 2/14/2025 - $125 2/21/2025 - $125 2/26/2025 - $500 2/28/2025 - $125 Our requested resolution is to have Happier Living do the right thing and CORRECTLY bill ***** for all of the above charges and credit back all of the above charges to the card billed. Rebill the deductible. They should credit back the interest accrued for my carrying about $1500 on credit card for their mistake as well for the duration till rectified.

  Business Response

  Date: 04/24/2025

  Thank you for sharing your experience. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. 

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23240161
  
  I am rejecting this response because:

  I am aware Cigna has spoken with Happier Living.  Happier Living has not corrected the mistake to date. Until my credit card is refunded the correct amount overbilled and correctly bills the insurance company, I reject this as resolved.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/02/2025

  Thank you for sharing your experience. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. 

  Customer Answer

  Date: 05/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I find the businesses practice of ignoring customer complaints on crediting back incorrect charges until they get escalated to higher levels is unethical and shows a lack of integrity, I find that this resolution is satisfactory to me.  I can only guess how many customers give up trying to get their money back that is owed to them due to this deceptive practice of delay and ignore.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for follow up appointment on dates that I never set up. The charges were from Feb15- end of February, 2025. I then updated through the client portal my insurance which should have made my payments $100 but on March 25th they charged me $500. I have called several times and sent numerous emails through the portal and directly to them and have never received an email or call back. I am looking into a lawyer if things are not changed soon.

  Business Response

  Date: 04/18/2025

  Thank you for sharing your experience, ******. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.
  

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be awaiting the refund from the bills paid through HardLoop that my insurance covered. Thank you. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had six appointments with Happier Living providers. I was told they verified my insurance co-pay at $0.Then I received a notification that my credit card had been charged $550 for only one of the six appointments.I talked to a billing person from HardLoop, who told me they had filed a claim with my insurance, but it was rejected, so they charged my card $550.I called my insurance and they told me a claim was NEVER filed for this provider.I have sent several emails with no response, asking for this charge to be reversed, and for them to actually file a claim with my insurance for all sessions.Additionally, when they quoted me $0 for my co-pay, saying this was electronically verified, I believe this was fraud. I would like to see proof that they actually did this, since they have also now told me my claim was denied when it was never filed.

  Business Response

  Date: 04/10/2025

  Thank you for sharing your experience. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of service: Jan. 31, Feb. 7, and Feb. 11 I'm submitting this complaint regarding significant billing discrepancies and lack of communication from Happier Living (AKA Cucumber Wellness). In late January 2025, I sought psychiatry services from this company after confirming that they accepted my insurance. However, upon receiving my bills, I discovered that they were not actually covered. Additionally, the bills contained incorrect information, stating that all my visits were in-person when, in reality, they were virtual. Each session was also billed as if it were an initial intake appointment, which is inaccurate.I have made numerous attempts to resolve this issue, spending countless hours trying to contact Happier Living both via phone and email. Unfortunately, I have received no true response addressing my concerns. Even my insurance provider has been unable to reach them. Despite the ongoing dispute, Happier Living withdrew $550 from my *** account without my authorization and has refused to return the funds while the matter remains ************* is extremely frustrating that a company providing mental health services would demonstrate such a lack of accountability and transparency. Their failure to address billing errors and their refusal to engage in any form of communication have caused me unnecessary stress and financial loss. I am seeking assistance in holding this company accountable and would appreciate any guidance on how to proceed in disputing these charges and ensuring proper business practices.

  Business Response

  Date: 03/26/2025

  Thank you for sharing your experience, ********. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23093865
  
  I am rejecting this response because: Unfortunately,this reply does not address the core issues I raised. While I understand they have standard office policies, my complaint is about their improper billing practices and lack of communication, which their response completely ignored.

  
  1. Incorrect Billing Practices Happier Living repeatedly submitted claims stating that all my visits were in-person and categorized them as initial intake appointments,which is factually incorrect. This is a blatant billing error that they have refused to acknowledge or correct.
  2. Misrepresentation of Insurance Coverage I was explicitly told before scheduling services that my insurance was accepted. Only after receiving bills did I learn this was untrue. Their response does not address this misrepresentation.
  3. Lack of Communication I have spent significant time and effort trying to contact them via phone and email to resolve these issues. My insurance provider has also attempted to contact them with no success. Their failure to communicate has made it impossible to rectify these billing errors.
  4. Unauthorized Withdrawal Happier Living withdrew $550 from my account before resolving my dispute. They have refused to return the funds despite the ongoing issue.
  
  Instead of addressing these concerns, Happier Living provided a generic response about their policies, which does not resolve the fact that they engaged in improper billing practices and have been unresponsive to my efforts to fix them. I respectfully request that the BBB hold them accountable for their actions.
  
  Sincerely,
  
  Brittini

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to cancel an appointment last minute due to taking my mother to the hospital. I reached out to set up a payment plan for the amount owed for a missed visit and there was an agreement made that Id pay $50 every two weeks starting the 28th of February. Today, February 17th, I was charged the full amount. Below is the confirmation of the payment as well as the charge.

  Business Response

  Date: 02/19/2025

  Thank you for sharing your experience, *****. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.
  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the site for psychological evaluation and management and was falsely informed that I would be seen initially by the proper professional. Then found after my appointment was completed that the professional that I had seen was incapable, and not certified to complete my care. I made a follow-up appointment and was charged 100% more to see another professional to attain proper care. I was somewhat satisfied. However, I had asked them to refund the charges for my initial appointment as it was useless and they refuse to do so so. I told them I would be taking that up with my bank who created a claim on that charge under no service rendered. I made an additional appointment for follow up and was given a confirmation email and expected the appointment as I put it on my calendar. The day of the appointment I found that the appointment disappeared because someone had canceled it and neglected to notify me that it was because there had been a claim made on that previous appointment. This business is simply set up to accrue money and not distribute care. They are willing to play games with psychiatric issues. I am including a photo proof of the confirmation to the appointment they would not honor and canceled in and of their own volition with no notice to me.

  Business Response

  Date: 01/30/2025

  Thank you for sharing your experience, ******. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22879293
  
  I am rejecting this response because:
  There is nowhere stated in the policies that appointments will be cancelled without notice due to pending claims after they were notified I was submitting claim. The claim I filed was under services not rendered as no service was completed to me. The professional I was assigned was incapable and uncertified to complete care and render me serviced.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/06/2025

  We appreciate your feedback, and we understand your experience was frustrating/disappointing. Please contact us at ********************************** if you would like to discuss this matter further. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed and overcharged for past services that should have gone through insurance. I have already been charged for previous therapy sessions and happier living continues to charge me amounts of $250, $400, $150 to my account. The charges will not stop and I have reached out several times to request a refund and they have not gotten back to me. I am going to go bankrupt if these charges persist and will have to file a police report. This is absolutely insane . I woke up this morning and happier living charged my bank account $400 for what?!? I have already paid for the prior sessions.

  Business Response

  Date: 01/29/2025

  Thank you for sharing your experience, ********. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.

  Customer Answer

  Date: 02/24/2025

  I was told on 1/29 that I would be refunded via check by mail in the amount of $650.00 for wrongfully being overcharged . Everytime I call or email to get an update, they tell me there is no timeline on when the check will be issued and they cannot give me an update. It has now been over 3 weeks and I still have not received my refund and it is a lot of money I am needing back ASAP.

  
  

  Business Response

  Date: 02/26/2025

  Thank you for sharing your experience, ********. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happier Living has billed my credit card for $250 twice. One of the charges is for a service they sent to insurance. Insurance paid. Yet they've kept my $250. The other $250 is for a service they neglected to submit to insurance. After 15+ attempts to contact someone in the billing department to either get them to submit a claim or provide a receipt so I can submit, no one ever answers or returns phone calls.

  Business Response

  Date: 01/27/2025

  Thank you for sharing your experience, ******. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for an appointment with Happier Living. In there sign up system I made clear that I am signing up for *********************, and that I live in *******. They set me up with a Clinician. I met the clinician online only to find out he is not licensed to write prescriptions for controlled substances in *******, one of my prescriptions is a controlled substance. They charged me for the session, even though the clinician was not capable of providing the requested service. I would like a refund. If the company gives me a refund I would be willing to work with them with a clinician capable of providing the services I need.

  Business Response

  Date: 01/22/2025

  Thank you for sharing your experience, *******. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond. 

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22839149
  
  I am rejecting this response because:

  I made clear on the intake form on your website I needed ********************* and that I live in *******. The clinician given to me was not capable of do that. I refuse to pay for a service I expected. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/30/2025

  We appreciate your feedback, and we understand the charges that occurred are frustrating. However, all charges are valid and unfortunately, we will not be able to provide you with your desired resolution. We would be happy to discuss this matter further with you directly by phone or email.  If you have any additional questions/concerns please contact us at ***********************************