ComplaintsforWeem

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased from the company WEEM, and their website indicates that you can make returns. However, when I attempted to make a return, there are no instructions on the website or an option to start the return process. I called the phone number but it is not a working number. I sent an email and never received a reply. I have never experienced this with a company before.It's not even about the money (for me at this point), but it is about being fair and not falsely claiming to accept returns when in reality there is no way to make a return.I have decided to file a complaint with you, send my order back to the address with an enclosed letter. I also filed a complaint with PayPal, which is what I used for payment.

  Business response

  05/20/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We understand the frustration and inconvenience caused and we sincerely apologize for this experience.
  
  Unfortunately, your email was mistakenly filtered into our spam/junk folder, which led to a delay in our response. We have since processed a full refund for your order, and the funds should now be back in your account.
  
  We appreciate your feedback and are committed to improving our service to prevent such issues in the future. Thank you for your patience and understanding.
  
  If you have any further questions or concerns, please do not hesitate to contact us at *********************************** We are here to assist you.
  
  Sincerely,
  Mendel

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 2 sets, which is 6 month supply Hair and nails 6 bottles and apple cider vinegar, 6 bottles gummies. Then the other set was six bottles of apple cider, vinegar and six bottles of immune boost gummies. I place the order. The first time and my credit card was declined for security reasons. So the next day I put the order in again.Worked everything out with my bank. Made sure that it would all go through everything went through. I paid an $ 8.25 Shipping extra protection. I also paid $ ***** Extra for 1 business day shipping. When I did not receive an email or text messaging that my products had shipped. I was a little concerned, but I waited until May 3rd That's when I sent an email complaining about spending $***** extra for one business day Shipping that I wanted to be reimbursed back to Original payment. Also I did not understand why they had no phone number to contact anybody. Because I still had not gotten an email Or anything about shipping? So somebody named jacq His exact words were sure we can help you with that. We are looking into the problem. And we will circle back when we have an update. So I waited may 4 nothing No email from jacq at all so on may 5 I emailed again. So the last time I emailed on May 6 I told them the next time I will be filing with the better business bureau. If they don't have the products that's fine. Then just give me back my $ ****** Refund it back onto my credit card. But what I don't understand is they sell these products/gummies on Amazon. Do the amazon customers get their products? I would really like my products/gummies. I paid for them. That's what I want, but I really do want my $***** refunded back If I do get my products/gummies.

  Business response

  05/13/2024

  Dear  ******,

  Thank you for bringing this matter to our attention. We understand that you have been waiting for your order. We're sorry for the inconvenience and frustration this situation has caused.

   Our fulfillment team had a technical issue that prevented the order from being shipped. However, I am happy to report that it has been resolved and the shipment for your order #WEEM-89249145 was processed and per its tracking number it was successfully delivered on May 11th.

  Tracking number: 9405536105536991568141

   We also went and refunded your shipping fee on May 8th. The funds should be back in your account.

  Thank you for bringing this to our attention. Once again, we apologize for any inconvenience this has caused you. We value your feedback and are committed to improving our service. We appreciate your patience and understanding throughout this matter.

  If you have any further questions or concerns, please feel free to send us an email at  **********************************. We are here to assist you.

  Sincerely,

   Mendel

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife set up automatic delivery of one of Weem's products. She decided to stop using the product because she felt it wasn't doing her any good. We sent three emails to their customer service email (allegedly ********************************** requesting them to cease further shipments. They have not stopped shipments and we are still receiving PayPal withdrawals.It's not as if it's a lot of money ($26.45), but the fact they are ignoring our request really aggravates us. We are requesting that you help us stop the shipments and refund us the last bill.Sincerely,*********************

  Business response

  05/01/2024

  Dear  ****,
  
  Thank you for bringing this matter to our attention. We understand that you're experiencing issues with canceling your subscription, and we want to resolve this as quickly as possible. We're sorry for the inconvenience and frustration this situation has caused. 
  
  It appears that there were 2 subscriptions in your account and there had been an issue with processing your cancellation request to one of those, possibly due to a technical glitch in our system. We are investigating the root cause to prevent this from happening in the future.
  
  To resolve this, we have canceled your subscription as of April 29, 2024, and you will not be billed further. We also processed a refund to order #WEEM-89236550. The funds should be back in your account and you should receive a refund confirmation email.  
  
  If you have any further questions or concerns, please feel free to send us an email at  *********************************** We are here to assist you.
  
  Thank you for bringing this to our attention. We value your feedback and are committed to improving our service. We appreciate your patience as we work to resolve this.
  
  Sincerely,
  Mendel

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To Whom It May ********* am filing a formal complaint against Weemco regarding the mishandling of my recent order #WEEM-8966893 placed on October 29. I purchased Hair.skin.nails bottles totaling $421.20 with the expectation of receiving them. However, upon delivery, the package was found to be completely empty.Despite numerous attempts to contact Weemco through various channels, including email and filing complaints, I have not received any form of response or acknowledgment. This lack of communication and accountability is deeply troubling and reflects poorly on Weemco's commitment to customer service and satisfaction.Not only did Weemco fail to fulfill their obligation to deliver the purchased items, but they have also neglected to provide any form of reimbursement for the $421.20 spent. This behavior is unacceptable and constitutes a violation of consumer rights and trust.I demand either a full refund of the amount paid for the order or the immediate delivery of the Hair.skin.nails bottles that I purchased. I expect a resolution to this matter without further delay.I urge the Better Business Bureau to conduct a thorough investigation into Weemco's practices and take appropriate action to ensure that they uphold their responsibilities to their customers. Thank you for your attention to this matter. I trust that the BBB will take prompt and decisive action to address this issue and prevent similar incidents in the future.Sincerely,*************************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I was set up with a subscription for Weem's Hair, Skin, and Nails gummies. I used the gummies for 3 months and did not see any results. I attempted to cancel my subscription but the company told me they already shipped the next batch. However, they have a 60 day return policy, so as soon as I received the packaged, I emailed the company to request a return. I did not hear back, so I emailed again. I received a reply from "****" who asked me how many bottles I was returning. I replied that I was returning 3 bottles. She did not reply again. I emailed again, multiple times and never heard anything back again. I still have the unopened package of 3 bottles and I would like to return them for a refund.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 2/25/24 Value of Transaction $39 .95 The order was for nutritional gummies (Apple Cider VInegar and Hair and Nails)Nature of Complaint: I submitted an order for gummies to be shipped to me. When I click the order link on the confirmation order email, it actually redirects me to another order, WEEM-89178688, not the order that I submitted. The order that it redirects me to, has already shipped. The order that I am missing though, has not shipped, yet the company took my money anyways. I believe there has been an error with their transactions and warehouse. I have attempted multiple ways of contacting Weem to discuss, but I have not hear back on any attempt.The order number in issue, is WEEM-89176129. I would like Weem to either physically ship me m product and ensure a timely delivery date, or refund me for this order.Weem has not responded back to me to try to resolve the issue or confirm the status of my order

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For the first time I ordered a WEEM vitamin gummies on 12/16/23 for $24.06 then on 01/15/24 I received another charged for the amount of $28.83 and no WEEM vitamins received now on my account I have another charge for $28.83 but no WEEM vitamins received which I didnt order neither. I need for them to stop taking my money out of my checking account since they have my information. How do I stop this company from taking my money as they have my information of my bank account?

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My reason for this complaint is that I purchased 2 products from the company WEEM and I have contacted them via email with no avail. All I am asking for is how to return the product so I can get a refund.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed a one time purchase. They keep emailing me I am on auto delivery. Ive emailed them that I dont want auto delivery and to delete my credit card info. I am being harassed and afraid they will ship again and charge me. I want protection from this company

  Business response

  12/20/2023

  We appreciate the opportunity to address the concerns raised by the customer in Complaint ID: ********. We take customer feedback seriously and strive to provide timely and satisfactory resolutions.
  
  Upon careful review of the customer's complaint, we empathize with their frustration regarding the unintentional enrollment in our monthly subscription service. We would like to offer clarification and resolve the issues raised.
  
  The customer initiated an order on December 6th, which, unfortunately, was processed as a subscription order in our system. Upon receiving the customer's request to cancel the subscription, we promptly took action to cancel any future orders. We can assure the customer that they will not receive any further shipments.
  
  We sincerely apologize for any inconvenience caused during this process and understand the challenges the customer may have faced in reaching our customer service team. Our commitment to customer satisfaction remains unwavering, and we appreciate the customer's patience and understanding as we work to address and rectify this situation

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with this company and never received the product. I tried to email their customer service department and contact them through social media and they have not responded. I want a refund

  Business response

  12/28/2023

  We appreciate the opportunity to address the concerns raised by the customer in Complaint ID: ********.
  
  We take customer feedback seriously and strive to provide timely and satisfactory resolutions. Upon reviewing the customer's complaint, we understand their frustration with the shipping details and the delay in receiving their order. We would like to provide clarification and address the issues raised.
  
  Upon reviewing the order, we see that the order was placed on December 5th, and we started the processing on December 6th, however due to increased shipping volumes during the holiday season and major backups in the shipping network, there were unforeseen challenges in the processing process, ultimately causing delays in the delivery.
  
  We apologize for this and want to assure the customer and the ******************** that we are actively collaborating with our shipping partners to expedite the delivery process.
  
  As of the latest tracking information available, the customer's order was successfully delivered on December 19th, 2023. This can be confirmed with the following link:
  
  ***************************************************************************************;
  
  We apologize for any inconvenience caused by the delay and any difficulty the customer experienced in reaching our customer service team.
  
  We appreciate the customer's understanding during this busy holiday period.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩