ComplaintsforJames Business & Tax Service
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my Personal/Business tax files at the end of April 2021 to have 2019 amended and 2020 filled. I was told it would be extended to the October date- OK. I repeatedly contacted them until October Friday before the due date they contacted me and said an extension was going to be filled again?? I asked why no contact prior to the deadline and I could have taken it somewhere else She apologized and said I could come to get the papers, but I had no recourse left but to have them try and do it? I received an email stating that the fire alarm/sprinklers went off and no info on my file status or survival? I have had no response from the office, phone, or email. I really need my documentsBusiness response
02/25/2022
****** James<********************
Thu, Feb 24, 7:59 PM (16 hours ago)to****Hello ****,I returned your phone call and left a message for you.I have not received a letter from you.****************** paperwork has already been sent (Dec 17th) and received by her.Please advise my next step.Thank you,****** JamesJBTS*************Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.