ComplaintsforDesign Furnishings
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
After purchasing outdoor furnishing in 2022, there was a QR form included with the delivery to order the clippings that hold the set together. I didn't know what size my set took, so I email the company for proper size. After about a month I didn't think they were going to reply. So I attempt to measure the best of my ability, and ordered a large set. That set never came due to damage during delivery. During that time someone finally responded to my email and told me I needed the medium for my set.So I ask them to cancel the replacement of the large set and send me the medium. They said they would, but as of to date I have not received the 10 pc @ $44.99. I have had three communications with customer service on the phone and they pass me around to other peoples who are suppose to call me back, one sent me a reply in email I couldn't open. Within that year I was not in the state most of the time and their lack of responses ate up time. I don't have issue with receiving my packages with the exception of this one.If I knew where else to get the parts from I would and demand a refund. It would be so simple for them to just mail me what I paid for and keep track of the delivery.I would appreciate your assistance in this matter and hope my first time uploading documents are correct.Respectfully Yours *****************************Business response
03/30/2023
Hello we have reached out to the customer and left a voice mail to confirm what we are ordering and the address please give us a call back so we can further assist. ************** Thank youCustomer response
03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
As of today I have not received any calls or messages from the company.
I think thats its best that they refund me the $44.95 and that will resolve the issue.Sincerely Yours
*****************************
Customer response
05/17/2023
I am rejecting this response because:
My complaint # ******** was closed as being resolved. The company has not refunded me my $44.99 as of to date. They did call me after you communicated with them and we discuss the only resolution was a refund. The customer service inform me he would put in a request for the refund, that was three weeks ago. You may need to contact them again as a follow up to when will they mail the refund check. Thank You again for your help **************
Business response
05/17/2023
We apologize for the delay. I have contacted our accounting department to follow up on the status of your refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.