ComplaintsforHarris Air Mechanical, Inc.
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AC stopped blowing cold air so I had them go and check why. They told me I needed to replace some parts and it would start blowing cold air again. Once I did that it still didn't blow cold air and I was told I needed to spend more money to make it blow cold air. Then I was told that I heard incorrectly what the service man said to me and my wife and I both know exactly what we heard. So it became a bait and switch by this company. So I spend $600 for absolutely nothing!!! These snakes don't even try to make it right but only blame us for "mishearing" what they said. A complete cash grab and greed by this company.Business response
10/18/2022
************************ HVAC system wasn't running when we sent our technician out for service. ******************** ok'd and paid ($526) for us to install a motor start assist (aka hard start capacitor) to get his unit running to where we can even see what's going on. We have corresponding text messages in our "housecall pro" system with ******************** not having a problem with the part after we came out the second time to check on his unit. He told us that he was going to go through his home warranty. But then he wrote us a few days later telling us that his home warranty was just renewed, so he needs to wait a few weeks. He asked us to help get him get by, by using heavy duct tape on his leak. This is when he got really upset. Unfortunately, we feel that he's trying to bully and slander our name because we won't help him with his quick fix.
We have attached his invoice, and two text threads with ******************************* from our business system.
Thank You!
Customer response
10/18/2022
I am rejecting this response because: It puts all blame on me and none of the blame whatsoever on Harris Air who is not innocent.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.