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            Business ProfileWestlake Village Inn

            Hotels

            Contact Information

            31943 Agoura Road

            Westlake Village, CA 91361

            Visit Website
            (818) 889-0230

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company's business is Hotels

            Business Details

            Location of This Business
            31943 Agoura Road, Westlake Village, CA 91361
            BBB File Opened:
            7/24/2008
            Years in Business:
            25
            Business Started:
            5/28/1999
            Type of Entity:
            Corporation
            Business Management
            • Ms. Amy Commans, Innkeeper/General Manager
            Contact Information

            Customer Contact

            • Ms. Amy Commans, Innkeeper/General Manager
            Additional Contact Information

            Fax Numbers

            • (818) 879-0812
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was overcharged for bar service at the reception I had at the hotel on September 16, 2023. I specifically told the bartender and main server that I wanted to pay for each drink that was ordered from 10PM until the party ended which was approximately 11:30PM. I contacted the catering manager via phone (left a voice message) and I sent her an email asking for an itemized receipt of the drinks and I have not had a response.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Idyllwild Montessori School .

            07/02/2023

            We are filing a complaint about Spa Retails Westlake Village Inn management. On June 1st we visited the Spa Retails in person for the information about the Spa day-pass. The receptionist Dallas gave us a Treatment menu and said we can have a walk-in Spa day-pass. So we planned our spa day ahead of time, because It was our youngest son Graduation and his Birthday, and we wanted to relax and celebrate. We booked our hotel room and the restaurants for 3 days, and on Saturday, June 24th, 2023, we came to Spa Retails to enjoy our Spa day. The same receptionist, Dallas, said, we can NOT have a promised Spa day-pass, only with a treatment appointment. We were agree to buy any service to enjoy the Spa. Dallas answered there was no spots available and called the manager. The manager said, they can not let us into the Spa, and told us to leave in a rude way, standing at the entrance door. It is unacceptable to treat respectable customers that way. We do no feel like returning to this business.

            Local BBB

            BBB of the Tri-Counties

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