ComplaintsforTicketBust.com
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Complaint Details
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Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the defense package to fight a ticket on 5/25/22. I paid $198 but was not informed that I was signing up for the traffic ticket protection for an additional $29.00. I only learned that the protection program was a recurring yearly charge and that my account would be charged $59.00 at next billing period (after the 1 year of coverage had expired) when I lodged a complaint about having to pay for traffic school, using one of their third party vendors. The terms of the agreement have been certified by a sales representative, who falsely claims that the terms had been read to me verbatim and that I had provided express oral consent, which I never did. This contract is unenforceable as I did not accept the terms as outlined. Further, I believe this manipulative practice is standard and this business has knowingly engaged in continuously deceiving its customers.Business response
12/12/2022
Unfortunately ********************** is incorrect and misguided as everything was disclosed and agreed to. However we are happy to make a courtesy exception and refund the $29. Please email ************************ and reference this email.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.