Complaintsfor1Tac

• Initial Complaint

  08/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 6/14/24 I placed an order for lanterns and flashlights, order # 85A5CF4ED5. My credit card was charged in the amount of $95.93. I have never received these items. Attempts to contact customer service result in messages stating the phone numbers are not in service. I want the products or a complete refund.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered an advertised head lamp from them and had ordered in the past. My order was placed on line on February 19, 2023 and I have only been able to reach the company once after trying more than ten times over the past four months. None of the phone numbers are in service and the one time I did contact someone they just said that it was a production problem and that would be resolved more than three months ago. I just want my money back and to be done with this company.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  6 May2024 Product charged to my credit card check status of order says processed but no shipping information unable to contact to see status of order the support site is no longer in service unable to call service number no answer receive promo ads to my e mail account but no way to contact them

• Initial Complaint

  02/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered 2 flashlights for Christmas which never arrived. I have sent multiple emails in the last 2 months asking why the flashlights have not arrived. They claimed there was a shipping problem and my order would be coming soon. Still, no order has ever come. Today I requested a refund but am beginning to wonder if I will ever see the money returned. At first, I thought these people were at best unorganized but now I suspect that they are simply dishonest scammers.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Order was placed and after 3 weeks have heard nothing. Emailed about order and have heard nothing in response. Order was for $123. Still nothing from the company.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 7/18/2023 we purchased The Zapper off of the website. The total was $46.94. We patiently waited 3 weeks. I sent an email at that point with no immediate response. I found a customer service number and called and was told they were having a shipping issue. I waited another week then called back and was told I'd get a refund. Today 8/22/2023 I receive $4.00. Tried calling customer service and the line no longer works.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a product called the Zapper from ITAC on June 13 2023. In the beginning of July I spoke with a rep who promised the product in two weeks. A month later no product. I have filed a dispute with American Express to get my money back.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  To whom it may concern I have emailed this company and called Multiple tomes. Every time I called. I followed the team members advice by sending email about NOT receiving this product. I feel that this product is a scam. I was NEVER contacted once by 1Tac until 2 weeks ago ONLY to say they would “send” my issue on to the administrative team? I asked who is checking their emails because i sent two back in December and January to revive NO response! every time I call, I get the two SAME associates, I just spoke to Felix today, who informed me that the administrative decided to NOT refund my money, saying that the product was shipped, and they need it returned to get my money back. I find that absolutely absurd to return something I NEVER received. I followed. ALL instructions given to me by their “sales” team in order to get my money back. Again only received 1 phone call from them last week saying they were “ expediting my complaint from December 13” I’ve had to continue to contact them multiple times just to be told today 2/22/23 that the “administrative” noted in my account ( didn’t bother to call me or respond to any of my emails ) that the item was shipped, and I would need to return it to get my money back. I have the paperwork as well as emails and pictures to prove that I did not receive this product. I received a box with nothing in it. Please let me know what else you need for me to make sure this business receives this complaint as I would like my $60 back for an item I never received.

  

  Business response

  02/23/2023

  
   
  There are three orders in your account. One on 11/24/22 and two on 11/25/22. Your 11/24 order (0991B904BF) shows delivered on December 10: 94*********74133579783.  In addition, both orders (6*******29 and 86E17E24DB) from 11/25 also delivered December 12: 94*********74133640841 and December 10: 94*********74133580734.  All orders are traceable via USPS. 
  
  Each shipment generated a shipping confirmation email to you when your order shipped. On 12/8 we informed you of all shipping statuses by phone. On 12/13 you verified shipping statuses via our online system. On 12/13 you requested a return authorization number to return order 86E17E24DB. This order was refunded $120.00 on 12/29/22.
   
  You stated order 6*******29 was missing items. You also stated it arrived in a box. If you were missing items, the order would have shipped inside a polybag, not a cardboard box. There are weight requirements for cardboard vs. polybag. We also explained to you our systems and what we were viewing. Your entire order shipped. In fact, we shipped every order to you, so to call it a 'scam' is not reasonable. We also attempted to email you in reply EACH time you sent any communication. Your email server rejected our attempts to contact you. We have also explained our policies to you each time we have spoken to you. It should be stated you only emailed us twice, not 'Multiple' times. 
   
  We will be refunding you 50% of the items you claim to not have received and will now consider this matter closed. 
   
  Thank you

  Customer response

  02/24/2023

  
  
  I am rejecting this response because:1st they never attempted to contact me via e-mail and if so please show me the proof.  I received many “1Tac” rewards e-mails trying to give me “rewards” to purchase more products, but I never any response from them in response to my e-mails.  I checked my spam and junk and PUT their support e-mail into my e-mail acct so they would NOT end up in my junk. I deserve a FULL refund of the product I DID NOT RECEIVE.  Just because you put a pierce of paper in a box stating it’s in there does not mean it is. I can send back the box with the two disks packets but then they will owe me 100% refund of not only the flashlights I never received but the disks as well.  I followed all instructions that were given to me about my 1st response. I sent the receipt and the picture showing they were NOT In there the box. Also the 1st associate offered to re-send them when I called on the 12th of December and I stated then that I wanted a refund and followed her directions. My other order has nothing to do with this complaint.  Maybe if you’d have looked into this complaint I e-mailed back in December, 3 months ago you could have better followed up properly with who might have mistakenly shipped it without the product. I will state again that I am owed my FULL refund of the flashlights. 
  
  Thank you A***** **********
  
  A***** **********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  02/27/2023

  Ms. F********* – You allude to no response to emails as if you sent us several. There are only
  two emails on your account. 1/6/23 we did not reply to your email due to your issue being handled by phone. There was no need to email you in reply when you had been refunded already. You have made several calls to us. Each time we have informed you of the exact same information.
  
  On 2/22/23 we responded to you via email:  Ms. Fitzgerald,
   
  There are three orders in your account. One on 11/24/22 and two on 11/25/22. Your 11/24 order (0991B904BF) shows delivered on December 10: 94*********74133579783.  In addition, both orders (6A82DFB129 and 86E17E24DB) from 11/25 also delivered December 12: 94*********74133640841 and December 10: 94*********74133580734.  All orders are traceable via USPS. 
  
  Each shipment generated a shipping confirmation email to you when your order shipped. On 12/8 we informed you of all shipping statuses by phone. On 12/13 you verified shipping statuses via our online system. On 12/13 you requested a return authorization number to return order 86E17E24DB. This order was refunded $120.00 on 12/29/22.
   
  You stated order 6A82DFB129 was missing items. You also stated it arrived in a box. If you were missing items, the order would have shipped inside a polybag, not a cardboard box. There are weight requirements for cardboard vs. polybag. We also explained to you our systems and what we were viewing. Your entire order shipped. In fact, we shipped every order to you, so to call it a 'scam' is not reasonable. We also attempted to email you in reply EACH time you sent any communication. Your email server rejected our attempts to contact you. We have also explained our policies to you each time we have spoken to you. It should be stated you only emailed us twice, not 'Multiple' times. 
   
  We will be refunding you 50% of the items you claim to not have received and will now consider this matter closed. 
   
  Thank you

   

  System
  02/23/23  11:43am Refund Confirmation Email titled "Refund from 1TAC" sent to [email protected]
  BreeB
  02/23/23  11:43am Order #6A82DFB129 refunded for $59.98.
  BreeB
  02/23/23  11:43am Refunding as courtesy...provided email/BBB reply outlining orders/delivery confirmations and items in each order.
  felix.ayuba
  02/22/23  9:10am 6A82DFB129 , cci about refund, explain tracking showed all order delivered, deny getting, advise that she will need to return for refund, cci then threaten attny and bbb, request for me to forward threat to escalation , claimed to email no responses, apologized advise will escalate complaint
  felix.ayuba
  02/17/23  7:07am 6A82DFB129 cb from the sheet , no answer , vm left
  jamie.yachbes
  02/16/23  2:54pm ESC RESP, Branded has advised all items show shipped. Needs to return anything they'd like refunded.
  felix.ayuba
  02/16/23  7:58am 6A82DFB129 , cci, about order stated fl was never delivered, explained tracking confirmed delivered, cci stated she has already sent photo and slip , confirmed it was not delivered request refund for fl , claim we have never follow up to email she sent , advise will escalate request
  felix.ayuba
  02/16/23  6:18am 6A82DFB129 cb from the sheet , no answer , vm left
  jamie.yachbes
  02/15/23  9:55am 2/15-Tracking can be found in QB. It shows entire order shipped. -Joby
  jamie.yachbes
  02/14/23  10:10am CCI on 6A82DFB129 says NOT RECEIVED the FLs. States has emailed on this and is seeking refund of the FL items. Orders show delivered, no split ships. TO reach out to Branded to check on, then call cx back.
  kaytlyn.jennings
  01/06/23  10:21am ORDER #6A82DFB129, CCI - WOULD LIKE TO KNOW WHY SHE HASN'T HEARD ANYTHING BACK FROM THE EMAIL SHE SENT IN ON 12/13/22, STATED SHE IS NOT GETTING ANY ORDER UPDATES FROM US ONLY PROMOTIONAL THINGS, RESENT ORDER CONIRMATION EMAILS STATED SHE DID NOT RECEIVE THEM, ESC THE ACCOUNT, STATED SHE WOULD PREFER A CALL BACK SINCE SHE ISN'T GETTING ANY OF OUR DIRECT EMAILS.
  System
  01/06/23  10:12am Order Confirmation Email titled "Order Confirmation from 1TAC" sent to [email protected]
  kaytlyn.jennings
  01/06/23  10:12am Resent Order Confirmation Email to [email protected] for Order:86E17E24DB
  System
  01/06/23  10:12am Order Confirmation Email titled "Order Confirmation from 1TAC" sent to [email protected]
  kaytlyn.jennings
  01/06/23  10:12am Resent Order Confirmation Email to [email protected] for Order:86E17E24DB
  jamie.yachbes
  12/29/22  12:19pm 86E17E24DB successfully added to Klaviyo List. Refunded Order
  jamie.yachbes
  12/29/22  12:19pm 86E17E24DB successfully added to Klaviyo List. Refunded Order
  jamie.yachbes
  12/29/22  12:19pm 86E17E24DB successfully added to Klaviyo List. Refunded Order
  System
  12/29/22  12:19pm Refund Confirmation Email titled "Refund from 1TAC" sent to [email protected]
  jamie.yachbes
  12/29/22  12:19pm Order #86E17E24DB refunded for $120.00.
  jamie.yachbes
  12/29/22  12:19pm ESC RESP, refunded minus processing as cx does not want
  jamie.yachbes
  12/26/22  2:25pm Alert No Access to Delivery Location DENVER, CO 80239  December 17, 2022, 2:07 pm
  kaytlyn.jennings
  12/26/22  12:59pm TRACKING #95******************16
  kaytlyn.jennings
  12/26/22  12:59pm ORDER #86E17E24DB, CCI - SENT AN EMAIL WITH PHOTO OF BOX & PACKING SLIP & HAS NOT RECEIVED A RESPONSE, STATED HER PACKAGE ARRIVED TO US FRIDAY OR 13TH OF DEC THAT SHE HAD RETURNED & NO ONE HAD REACHED OUT TO HER, INFORMED HER WE TYPICALLY ADVISE CX TO CALL BACK & PROVIDE TRACKING NUMBER - WAS UNAWARE, TRACKING #95******************16, ESC THE ACCOUNT FOR FUTHER ASSISTANCE.
  jamie.yachbes
  12/14/22  12:07pm ESC RESP, will be further assisted upon receipt of emailed images
  crystal.c.carrillo
  12/13/22  1:22pm 6A82DFB129 cci has not rec her 4x tc1200/placed acct in esc /cust will email pic of what was in box
  crystal.c.carrillo
  12/13/22  1:19pm 86E17E24DB cci ordered to many disc/all ds to keep declined/issued rma
  crystal.c.carrillo
  12/13/22  1:18pm RMA scheduled for order 86E17E24DB (RMA# 8C81DB307811). Associated Continuity products will be cancelled on return.
  System
  12/13/22  1:18pm Return Confirmation Email titled "Return Merchandise Authorization" sent to [email protected]
  SolvPathAPI
  12/13/22  1:16pm SolvPath: customer checked order status
  SolvPathAPI
  12/13/22  1:16pm SolvPath: customer checked order status
  System
  12/08/22  8:40am Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  System
  12/08/22  8:40am Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  ashley.jolley
  12/08/22  8:33am 86E17E24DB cci to check on shipment, informed cx prod was shipped 12/7 and resent confirmation email
  System
  12/08/22  8:32am Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  SolvPathAPI
  12/08/22  8:19am SolvPath: customer checked order status
  SolvPathAPI
  12/08/22  8:18am SolvPath: customer checked order status
  SolvPathAPI
  12/08/22  8:17am SolvPath: customer checked order status
  System
  12/07/22  9:46pm Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  System
  12/07/22  9:46pm Order 6A82DFB129 shipped. Tracking #: 94*********74133640841.
  System
  12/06/22  9:45pm Order 86E17E24DB shipped. Tracking #: 94*********74133580734.
  System
  12/06/22  9:45pm Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  System
  12/06/22  9:44pm Order 0991B904BF shipped. Tracking #: 94*********74133579783.
  System
  12/06/22  9:44pm Fulfillment Confirmation Email titled "Shipping Confirmation from 1TAC" sent to [email protected]
  System
  11/25/22  6:51pm Order Confirmation Email titled "Order Confirmation from 1TAC" sent to [email protected]
  System
  11/25/22  6:40pm Order Confirmation Email titled "Order Confirmation from 1TAC" sent to [email protected]
  api_codecloudsbvi
  11/25/22  6:21pm ORDER_ID: 86E17E24DB USER-AGENT: {"device":"Desktop","browser":"Chrome 107","platform":"Windows 10","device_info":"Unknown - "} CAMPAIGN-URL: ****************
  api_codecloudsbvi
  11/25/22  6:21pm New customer order 86E17E24DB ($123.95) created.
  api_codecloudsbvi
  11/25/22  6:14pm ORDER_ID: 6A82DFB129 USER-AGENT: {"device":"Desktop","browser":"Chrome 107","platform":"Windows 10","device_info":"Unknown - "} CAMPAIGN-URL: ****************
  api_codecloudsbvi
  11/25/22  6:14pm New customer order 6A82DFB129 ($123.91) created.
  System
  11/24/22  9:00pm Order Confirmation Email titled "Order Confirmation from 1TAC" sent to [email protected]
  api_codecloudsbvi
  11/24/22  8:31pm ORDER_ID: 0991B904BF USER-AGENT: {"device":"Mobile","browser":"Mobile Safari 16.1.1","platform":"iOS 16.1.1","device_info":"Apple - iPhone"} CAMPAIGN-URL: ****************
  api_codecloudsbvi
  11/24/22  8:31pm New customer order 0991B904BF ($123.95) created.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12-20-22 I was interested in purchasing safety disks and had placed a set in my cart on the 1tac website. While checking out I was continually bombarded with additional “offers” one of which I added to the cart so I could see what my final bill would be with that extra. I was never given a final bill so I thought I had made a mistake and went back to the beginning with just one order of disks. Again I was not given a final bill so I checked my email where I found three transactions - one order of disks, the extra, and a second order of disks. I immediately went to the company website to try and cancel the orders. However, my name and email information did not bring up any orders in their system. I reached out to the company by email to have the transactions canceled and was told that again they could not find my orders. On December 22 they were able to locate my information and indicated that the order had been shipped and there was nothing they could do. I have been working with the company ever since to try and get a refund. However I’m being told that they will do nothing until I have paid to ship the disks back. As I started the cancellation process eight minutes after the transactions had been made without my consent, and even when provided with my name and information the company could not locate my order, I should not be responsible for shipping a product that I did not consent to. This company’s customer service team is one of the worst I’ve ever worked with, and has no interest in actually resolving any issues. They are constantly trying to push additional products on you and offer minuscule discounts to appease disgruntled customers. Additionally, even though I have email communication back-and-forth with the company eight minutes after the transaction had been made on December 20 they are denying communication began before December 22. I have zero confidence in this company or their products.

  

  Business response

  01/20/2023

  J**** - We explained to you on several occasions that you did not have three orders. You did have two. When you checked out, you selected items to add-on. This resulted in three transactions for one order, not three orders. We have not denied your attempt to contact us. In fact, we have responded to every communication you've initiated. When you contacted us, both of your orders had already shipped. We could not cancel the additional order because it had tracking and was on its way to you. THIS is why we couldn't cancel or refund it. We offered you an RMA to return the unwanted items. You declined to accept our return policy. We have tried to work with you in every avenue possible, but you continue to deny our posted policies. 

  Customer response

  01/20/2023

  
  
  I am rejecting this response because:I have proof of communication with the business to cancel the orders the same day as the transactions being made. These communications have been denied by the company and I have been lied to about dates in association with my complaint and account. I am rejecting the return policy because these should never have shipped in the first place your company’s inability to locate a customer order is not the customer’s fault. 
  
  Regards,
  
  J**** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  02/01/2023

  J****, this is not true. Your order processed on 12/20. You emailed on 12/22.  The reason we couldn't find you is because you emailed from a different email address and a different name! THIS is why we couldn't find you. We need that information in order to locate an account. This was not OUR error. In any event, you were informed the order had already processed and now have been fully remunerated. 

  Customer response

  02/01/2023

  
  
  I am rejecting this response because:
  
  Regards,
  
  J**** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently purchased the light discs from 1tac the website said buy 5 at $10.00 each & get 7 free... I expected to pay $50 I was charged over $123. I messaged them and told them I was overcharged. I want the money back that they overcharged me they over double charged me. Also the discs don't work why would they not come with batteries what good are they in the car if you need them in an emergency if they don't come with batteries. . I was reading the complaints from 2020 and I see the exact same complaint that I'm complaining about now being charged the same thing it's quite sad that they've been scamming people for over 2 years on the same thing and they're still doing it...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩