Business ProfileforGuitar Center, Inc.

Purchased a guitar on back order for a sale price and was told I will be charged when it ships. Was charged 6/19, a couple months after purchase. Never receive and email or tracking, the order number brings up nothing on their website so I call. They find nothing and dismiss me until I email THEM a screenshot of my bank statement. THEN they all of a sudden "find" it and tell me it was damaged so they didn't want to ship it, and will ship me a guitar in four more months. Then they told me it was a CC auth charge- for the full amount, but couldn't find the payment. They escalate me to a manager and she says they NEVER take the full amount to authorize and it should be credited back. I cancel order. Still on 6/23 no refund. I call AGAIN and they tell me they couldn't send the money back because they had an old phone number on file. So they made me remember and recite my old phone numbers before telling me they can refund me. Still on Monday, no money returned. But the main thing is, they just made stuff up to get me off the phone and would never have done a thing unless I called repeated times. Which isn't true since you DONT NEED OLD PHONE NUMBERS TO REFUND ME nor should be taking a CC auth charge of the full amount, three months after purchase and four more until it "ships", even though they already tried shipping me a damaged guitar- per their story.