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Business ProfileforPetjoy, LLC
Current Alerts For This Business
On June 6, 2023, the Better Business Bureau (BBB) initiated an investigation into Pet Joy LLC, a company based in Westlake Village, CA, following a significant number of consumer complaints. The complaints primarily focused on unauthorized billing, delivery issues, refund difficulties, and poor customer service. The investigation aimed to uncover the extent of these problems and assess the company's business practices.
Consumer Concerns:
The investigation revealed consistent patterns of customer dissatisfaction. Consumers frequently reported unauthorized charges for products they did not order or consent to, including unexpected subscription renewals. Delivery issues were also prominent, with numerous customers not receiving their orders on time or at all. Additionally, many faced significant challenges in obtaining refunds, often encountering unresponsive or dismissive customer service and being charged restocking fees despite errors admitted by the company.
Conclusion and Consumer Warning:
As of May 28, 2024, the BBB has concluded its investigation and issued a formal warning to consumers regarding Pet Joy LLC. The BBB advises consumers to exercise caution when dealing with this company due to persistent issues identified in billing transparency, delivery reliability, refund processes, and customer service responsiveness. Customers are encouraged to report any further problems to the BBB and consider alternative, reputable companies for their pet product needs. The BBB remains committed to monitoring Pet Joy LLC and will take further action if necessary to protect consumers.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 31416 Agoura Rd Ste 100, Westlake Vlg, CA 91361
- BBB File Opened:
- 12/13/2021
- Years in Business:
- 4
- Business Started:
- 3/11/2020
- Type of Entity:
- Corporation
- Business Management
- Rick Bennink, CEO
- Bree Binks, Customer Service Manager
- Brian Murphy, COO
- Customer Support, Manager
- Contact Information
Principal
- Rick Bennink, CEO
Customer Contact
- Rick Bennink, CEO
- Bree Binks, Customer Service Manager
Customer Complaints
33 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
19 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Frederick D
07/18/2024
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