ComplaintsforAbsolute Airflow Inc

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  6/3/24, AAF came to my home to do a camera inspection. They insert their camera down my kitchen cleanout, and it "gets stuck" and the technician tells me that a spot repair has to be performed in order to fix my line & then a *************** can be performed on the rest. This contract is the only one I signed, for around $8,850, which guarantees ALL OF THE following work: spot repair, descaling, epoxy, and backfill with concrete.Spot repair is done (no backfill). When they put the camera back in, it gets stuck in a break and some techs are able to remove it. The main tech ******** ********* "****" tells me my contract is "void" because the ***************** CANNOT be done, & then that a new contract must be drafted for more work.They present a new contract for $15,000 now, saying the scope of work has changed. I review the contract & tell them I'd think about it for a couple days.The technician messaged or called me every day for 4 days, urging me to sign the new contract. I explained I need more time.Later, I tell the technician, ******, that I refuse the new contract due to high pricing & would be happy to pay for the spot repair that was performed (which was only part of the first, signed contract that was actually done). I asked him to notify his manager so that I could pay for the spot repair since it wasn't an itemized bill. I asked him 3 times for his manager. Nothing.I called the branch office & a receptionist assures me the manager would call me. No contact.The only thing I HAVE received, is REPEATED payment requests via ************ for the 1st/only signed contract, which included the spot repair AND descale/epoxy job for $8850. It EXPLICITLY states in their contract that it is ILLEGAL to request payment for services that are not performed. Both the manager and technician told me the descale/epoxy couldnt be done, so why would I pay for the entire contract? I tried to be fair & pay for the spot repair that was done, but no one will contact me.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid approximately $20,000 for an air conditioning unit in May 2023. Since that time I've called the company approximately 12 times over the months to complain that the air conditioner does not cool the home on hot days. Although the company does come to the house, they have never yet resolved the issue.. *********** has a 10 year warranty on their product and Ive spoken to the managers multiple times and each time they promised to make me satisfied and honor their warranty and customer satisfaction guarantee. As of the date of this Friday, I have yet to receive a solution to the issue, which I believe to be an underpowered AC unit for my home. I asked if the company either upgrade the size of my air conditioning unit in order to appropriately heat, and cool my house or issue me a full refund so I can go and buy a replacement unit. Ive had other air-conditioning contractors diagnosed the issue and all have agreed that the unit is too small for the space. Iive had other air conditioning contractors, diagnosed the issue, and all have agreed that the unit is too small for the space. It is meant to cool and heat. as it has been almost over a year, I have no other alternative, but to pursue a remedy through the Better Business Bureau.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new ** unit from absolute airflow in July 2023. The system stopped pumping cold air in April 2024 and they sent 5 technicians out to resolve the issue. After the 4th technician came to my house, without any of the first four technicians checking the system or the refrigerant, the technician told me that the ducting needed to be replaced to get cold air out of the unit. I paid for $7K worth of services for new ducting but that did not fix the problem of having warm air coming out of my unit instead of cold air. I had to call the company for a fifth time and they sent a fifth technician out to look at the problem. The fifth technician told me that the system should have been checked by the first four technicians and that they would have been able to see that the refrigerant needed to be replaced. This would not have required me to pay $7K for the ducting as the ducting had nothing to do with the temperature of the air coming out of the ** system. The fifth technician also told me that the technicians have not been properly trained by the company and that the company had let go a large number of technicians recently and most of the techs are undertrained or trained improperly. I do not want this to happen to another customer as I should not have had to pay the $7K if I could have had a competently trained technician come out the first four times. I hope this helps to avoid this type of situation with a future customer.

  Business response

  05/14/2024

  It is Absolute Airflows stance that we fully complied with the contract that both Absolute and Mr. ***** ***************** agreed to. 

  Customer response

  05/14/2024

  I do not agree with Absolute Airflows statement. They misrepresented the issue with our system and sold us services and materials which were not required. Their misrepresentation was due to their own negligence and not servicing our system as they should have. This was due to a defect in the services provided as they did not meet industry standards of a reasonable technician would. 
  

  it sounds like Absolute Airflow is unwilling to even decrement a percentage of the total costs we purchased and that is very disappointing to hear. I will be sure not to recommend this company to others and I do hope that other customers do not have the same experience. I also hope that Absolite Airflow provides better training to their technicians to avoid this situation with their customer base in the future. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My tenant was home while the Absolute Airflow tech, ***** came by to troubleshoot the problem with the ** unit that was no longer blowing any cold air. He went up into the crawlspace but never went up to the roof where the ** unit is mounted. He said that the ductwork needed to be replaced as it was narrowing the flow of air. The next ********************, who was Devons manager quoted me $8,563 to change the ducts and could start the work the following day so I called a different company for a second opinion and he checked the ** unit on the roof to determine that it was a faulty capacitor which he replaced that day and finished the job within 90 minutes. He charged us $418 and the ** was fixed.My tenant has 2 young children and did not have cold air in 100+ temps. How could the Absolute Airflow tech have checked the ** unit if he didnt even go up to the roof? When I asked ***************************, the ** General Manager for pictures, she said they are accessible through the website. When I emailed her to request an access code to review the photos of the techs findings, she never responded. She said that the capacitor was tested but could not furnish any proof. If we had gone by what Absolute Airflow was quoting us, we would have put our tenants well-being in danger and paid over $8k to replace something that didnt need to be changed out.****** offered to reimburse me for the paid diagnostic fee of $69 plus the actual cost of replacing the faulty capacitor $418 and asked where to mail the check totaling $487 but never mailed it. When I inquired about it she never responded to my follow up messages.I felt that the practices were deceptive. A capacitor failing is not uncommon so why wasnt it checked when we have a family with no air conditioning in 100+ temps? Why did they say the problem was the ductwork and quote a desperate customer $8,563 when it was a relatively simple fix? I feel they tried to take advantage of ******* tenants knowing we were vulnerable.

  Business response

  12/27/2022

  So in the technicians notes it states that the undersized ductwork is the root of the problem, while changing the capacitor will temporarily resolve the issue the high levels of static pressure will continue to negatively affect the system. I understand if there is an issue with our recommendations but we stand behind our recommendations for long term resolutions and to take on the liability of a new unit is something we take serious. Long term issues due to improper airflow can lead to countless future issues we can avoid.  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They came to do maintenance tun-up on my heaters and ******* me into getting new heaters after the supervisor named ******* B performed-fraudulent paperwork without my approval. I paid $15,000 for two heaters that do not work. The one upstairs does not come on at all the one downstairs comes on but the temperature never changes. They promised the equipment was going to be equivalent to what I had, but better. This equipment does not have a brand name or a serial number. I have a suspicion they are selling refurbished equipment for new. They claim ******* makes their equipment, but I cannot verify. They were dishonest in a numerous areas of the transaction. I am a senior citizen and feel violated and taken advantage of. Their installers appear to be fresh out of high school and they struggle to install the equipment. Reason why two days later is not working.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Absolute Airflow came out to service my heater on the afternoon of October 1, as part of my membership. The tech spent over 2 hours working on it, then kept wanting to sit with me to "upsell" me on things he recommended for my AC. i told him i didn't want him there all night, just do what he came to do then he can send me the recommendations. He proceeded to put everything back together only to realize that he broke my AC and could not get it to turn on. Not sure how you service a heater and break an air conditioner. They sent a tech the following day to replace the blower motor they said was bad. That did not fix the issue. This was on a weekend the temps were in the 90's. They then sent a tech on Monday with another part and got it running. 20 mins after leaving it was making a terrible noise so they sent him back. Fast forward a week or so and we went to turn on the heater, the heater does not blow hot air. and no air is coming from the vents. I am still waiting to get this resolved. waiting for them to first put a factory part in because i was told they replaced what they broke with a universal part. then they will check the entire system and see what is wrong. The communication from this company is like nothing i have ever seen. I have to call and text multiple times to get a reply from anyone. I have spoken with managers one of which never calls me back. I have been asking to talk to the owner and I never get a call back. They broke my system and I have been waiting over a month to get this handled.

  Business response

  11/19/2021

  We deeply apologize for the terrible experience you have had with one of our managers. We have terminated him in response to this incident. His lack of response is unacceptable. Thank you for speaking to the owner of our company and we're more than happy we were able to take care of the issues you were having. 

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Customers Statement of the Problem:Resubmitting ******** with the info you requested. Post card they sent me and the cancelled checks. They never sent me a copy of the invoice, This is why I first started calling them but never got a call back from them. I did find out this is there corporate office in **********. On 8/7/2021 Absolute Airflow came to my home and installed a new AC unit costing $10,500, I paid in full with a check. At the end of the install the repairman said he had the wrong drip pan and would be back with the right one. He also damaged the ceiling access hole and said he would send out a ********* to repair it. After he left we noticed the windows and cabinets were vibrating very loudly. We have made many attempts to contact the company with no response. Two weeks ago I contacted the corporate office and asked for the owner, he was on vacation and the lady said she would follow up and still no response. What does it take to get them to call me back and fix the damage they did? I am not 100% happy, after 2 months with no response I think I was scammed.

  Business response

  11/05/2021

  To be clear, our office in ***********, ** and Absolute Airflow in ********* are 2 separate entities: 2 different corporations and different owners. We allowed Absolute Airflow in ********* to use our branding logos. 

  We've reached out to the person in charge at Absolute Airflow - *********. We are told from the person in charge, that they can take over and make sure the customer is taken care of, starting on Monday, November 8th, 2021. 

  We plan on following up on this as well. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩