Customer ReviewsforAbsolute Airflow Inc

I had a technician come to my house about a month ago to assess inadequate airflow into a couple of rooms in my house. He stated that it likely because of the way the ducting was just laying on the ceiling joists rather than being hung in the attic. He also told me that the freon levels were low and that the system was over amping. He stated he cleaned the coils and at the end he turned the system back on and everything was working normally which I confirmed (despite weak airflow in a couple of rooms). He offered to re-gas the freon but I declined as he said it wasnt critical since I dont use the ** often. So I was charged $150 and enrolled into an annual service agreement. Fast forward to a month later, I turn the ** on, left my house for a couple of hours and when I returned the house was only cooler by 1-2 degrees so I called for another technician to come out. The second technician stated that the service for diagnosis and repair would be $666. I had no other choice but to agree and pay since it was hot and needed my system to work. After ************************************************* the system and that my only options were to buy new coils for $12K or replace with a whole new system for $18K. My question is why didnt the first technician tell me that I had leaks during the first $150 inspection? If I would have known that wouldnt have paid $666 for a second technician to come out and tell me that. I spoke to the service manager ****** and he told me that he spoke to the technicians and it became a subjective game of he said, she said. ****** also said that he could not issue a refund but that he could use the $800+ that I spent towards a brand new $18K ** system that they would be happy to install which I declined. This entire experience has been a bait and switch style approach to collecting payments for essentially nothing. $800+ spent to be told I will have to spend thousands of dollars to address is immoral and a complete scam.

I have a very bad experience with this HVAC contractor. I think that before signing up with a salesman, make sure he provides a guarantee agreement that he takes care of everything, from installation down to securing and scheduling permit. After I signed up, there is not any single call or text I sent that he responded and I called many times their office, I followed several times about the permit, but there was never any follow up from them. The invoice is very clear that permit is one of the things they will take care of. They are the WORST!!Wow! I should have done my due diligence and looking at the review right now , I should have never signed up anything with them.Unbelievable!

This review is written based off of multiple interactions with the Westminster branch of Absolute Airflow, specifically in regards to the plumbing department. Technician: ******, Manager: *******************, bait & switch style tactics, and immoral. Avoid this company AT ALL costs. Willing to offend you if you frustrate them with valid questions.Also, I asked the technician 3 times for his manager to call me. Never received a call, email, or text. I ALSO called this branchs office & spoke with a receptionist who assured me the manager would call me. Never received a call, email, or text. They are trying to violate their contract by performing 1/3rd of scope of work and attempting to charge me for the entire amount of it. It literally says on their contract that it is "ILLEGAL to request payment for services not performed", but they won't revise their contract nor reach out to me. They just repeatedly send the bill and ignore my requests to speak with a manager. Tell your friends, families, and coworkers. Avoid this business at all costs.

I purchased a heat pump systm for over $30K on 1/23. By 7/23 the system had leaked water all over our attic, closet area, and downstairs. Dealing with AA to resolve this problem has been A COMPLETE NIGHTMARE FOR 5 MOS.It took mos for AA to determine the problem with our system- an uninstalled internal water pan that was overlooked. This omission was overlooked by AA time and again who had to return to our house perhaps **** times in all. Different visits with different employees. EVERY visit we were told, We think that will fix your problem. Only to have: more water from the ceiling- over and over again, little or no AC, no heat, system inoperable, drain to sink not working, thermostat d/n work. After much dispute, AA was compelled to replace the whole system. Only then was it determined that the problem was an uninstalled pan- but during the intervening months, the systm had been destroyed beyond repair with mold and water damage. AA never informed us of the extent of the irreparable damage while attempting to band aid the old system.AA contracts with a 3rd party to restore interiors that their systms have damaged. This 3rd party also was a NIGHTMARE to work with. Our stairway and upstairs area was plastic wrapped for 5 mos, left air dryers running for a week, would give us appt windows and never show up, then would show up with no appt or provide 30 min to an hr notice of arrival, impossible to contact- had to speak with AA constantly to move the ball forward, poor work results- carpets torn and discolored, refused to replace damaged carpets, holes in walls, missed painting and incorrect color.The ENTIRE project had to be QB'd by us. Never a proactive check-in or follow up by AA. Every step of this 5 month NIGHTMARE had to be pushed forward by me. Finally, AA has only apologized for the inconveniences, poor service, length of project, poor project management and ultimately incompetence.

Where should I begin??? I had a tech come out to my home since the ** was not cooling properly. After spending about a full day on-site (definitely didn't know what he was doing) through several calls/texts "grooming me" like someone who wanted to take advantage of you, continued trying to upsell me on things that were most likely not needed. He came back the next day to add refrigerant as he stated I may have a leak and it was low. He went on about the cost of it and how it is like "liquid gold" since it is no longer allowed in newer ** units. From what he thought may be a small amount needed, he ended up putting in 3 that amount and didn't state in advance what the charge should be. I didn't feel comfortable with the charges from the two days he was there, so I called my "go-to" ** man (Absolute Airflow was called w/o my knowledge to just do a tune-up), and he stated that the issue should have been diagnosed within approximately 20 or so minutes on the first day and the charge should have been only a few hundred, not over $2,000!!! So, I called AA back and asked to speak to a manager regarding the charges. After a lengthy conversation, he agreed to refund a sizable amount to "make me happy". When that check arrived, I deposited it, only to find out it BOUNCED!!! My first gut feelings speaking to the tech who came out were now solidified, I feel I was taken advantage of and this company has a practice of upselling customers and charging more than what should be done with their "pricing" chart. I have been told another check has been issued, but I'm not holding my breath. Be very aware of advertisements on their site for low "tune-**** or other services. I'm not sure how they have so many high reviews, yet I had such an opposite experience. I've also checked out the BBB (Better Business Bureau) and confirmed my experience with others.

A really nice technician came out to work on our broken A/C. He fixed it rather quickly and did not go over what the "end cost would be" until handing us an invoice. for over $1400. It was for two parts, Compressor saver kit $725 and *************** Control for $650. The invoice was handed to us and we were in shock. Nothing was quoted prior to repair...no permission to do what he did and also no break down for his labor. We paid it because after all we are in a heat wave but questioned the price of the parts being this high. The technician actually laughed. I have since called the Company COUNTLESS times to get an invoice with a breakdown feeling that the invoice and charges are way out of line. The parts he put in can be purchased for $25 each. That would put one hour (or less) of labor at over $1300. They will not provide the breakdown and have ignored all calls an emails. To add insult to injury, the ********************* won't cover any portion of this repair because we couldn't wait 10 days for their own technician to come out.

The first technician who came out and inspected my furnace and my AC units. Told me I needed Motors and then my systems would be like brand new. So he installed them and on June 30th 2023 I turned on my AC units they turned on and then they turned off I called absolute airflow Saturday July 1st. They then send out another technician who told me that the first technician was no longer working with them. I then show him my two AC units and immediately when he saw the first one he told me that the motor that he replaced was the wrong motor and the shaft was hitting my compressor which put a hole in it and then he opened up my second AC unit and noticed the wires were connected wrongly which caused the motor to burn he took pictures and call HR and his manager and told them and they told him that they would get back to me well I waited until July 5th when I called and spoke with a person on the phone and this person told me that they would get back to me by the end of the day. Well it's past the end of the day and they never got back to me. This whole tune up costed me over $4,000 the only one thing I can say good is the second Tech was truthful with me. Waiting to hear back from you absolutely