Customer ReviewsforCloset World

Only reason it's not a 1 star is because the worker who did the job was great. But I never do reviews, let alone a bad one, but my experience warrants one. Met with the designer on 7/8 and received the quote and the layout I wanted and decided to move forward. First available date was 7/23. A week before our install date I get a text saying that the job was put on pause due to a design issue. I coordinate with the designer to figure out what's going on and she then fixes it and says they will honor the original install date. Fast forward to 7/22, the day before the install date, and I get a call to schedule the install. They said they had to pull off my job due to the design issue and now needs to be rescheduled. I ask to talk to a supervisor and they say they don't have one for my file until the install date is scheduled and to expect a call to go over it. Never received a call. I took the day off work already on 7/23 and now needed to take a second day off. You are warned.

On May 5, 2024, a sales **** whose name does not appear anywhere on the contract, came to my home and **** up plans for a closet system. I told her I was indeed going to give them the job at which point she told me there was a deposit required. The contract price was $5032.00, the deposit $1006.00 and balance due would be $5032.00. They would only take my debit card, no check. I was told that I could call when I was ready to have the work done and schedule it. The time finally came on August 5th, and I called to schedule installation. After being switched around to a couple of people, I was told by the scheduler I spoke with that before they could schedule the work, I would have to pay 40%. I almost fell over. I told her I have never heard of such a thing and certainly wasn't told this by the sales **** *** I k*** why. I believe she intentionally didn't tell me. I am a senior citizen and am not so stupid that I would pay for a job before the work was even done. I asked to speak with the person highest in authority there (**************), and of course she wasn't there so they were going to connect me to another sales manager whose name I believe was ******. She was on the phone so I was asked for my number and told she would return my call. That was two days ago, I'm still waiting for my phone to ring. I would like a full refund of my deposit so I can call a reputable company to install a closet system. After reading the reviews, which I should have done prior to calling Closet World, I realize there is some kind of scam going on, I was floored by the number of complaints and what those complaints were..... It truly borders and perhaps crosses the border of elder abuse.

Horrible customer service,they cut into my ********************** wall uneven and left spaces all over and said they don't do moldings or trim to at least cover up their mistakes.Called a supervisor and he said it looks normal,and I asked for someone to come look at the work and was hung up on and no return call,stay clear of this overpriced company

***** was a great representative for the Closet World brand. She is very knowledgeable about the product, has great designs and a personality can work with. I look forward to our future meetings.

Our Sr. ********* Designer, ***************************** was very patient with unique ideas to resolve our small garage wall storage challenges, even though it was a small $$ ************* can not wait for installation ! **************

Sales rep was on time, professional, made good design suggestions while understanding my desires.

This company comes with smiling face when they need business but when you call for broken cabinets , they do not want to listen to you rather make several excuses not to cover the damages , they do not disclose the detailed warrant , cheating customers left and right , When I called their supervisor , *** says we will charge $130.00 just to check what is damaged , then they will give estimate of repair, *********************** never disclosed they will charge $130.00 for coming and just looking at the damage . Do not ever do business with this fraudulent ripoff company and rather warn other friends and relatives never do any business with this company , ultimately they will be out of business and never the consumers again.*********************

***** is an outstanding representative. Highly recommended. Will work with them on future projects.

Very expensive for 50% off accessories like glass inserts or handle upgrade. Buyer beware.

**** was great. He explained what he was going to do. He prepared the estimate quickly and to my satisfaction. He worked with me on price and closed the deal. Im very happy with the purchase and look forward to the install.