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ComplaintsforOnyx Nail Lounge
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called Onyx Nail Lounge on 7/15/22 for a child's birthday mani/pedi with balloon decor for 3 kids total. I was quoted $35 for a balloon arch and $25 for treats from "***". On day of appt, *** brought out the treats and asked me what scent the girls preferred for their pedicures. When it came time to pay the bill, it was $335. I was shocked, particularly because there wasn't any list of pricing anywhere on birthday packages specifically. My guest was with me when I paid, and I didn't want to make a huge issue of the incident, because it was embarrassing to have to argue in front of her. I purposely paid with my credit card as opposed to *****, as to be able to contest the fee with my credit card company when I had the opportunity. *** charged me a $3 credit card fee, and I paid $25 in tip, so my grand total was $363. Had I been informed this was going to be the price, believe me, I would have gone with the another place that quoted me much less. On Monday 7/25, I called *** and asked for a break down of costs and he stated the balloons were $75 and the treats were $30. I argued that he did not quote that to me over the phone. I told him I didn't want trouble, but he needed to refund me back what I was quoted. I also asked for him to provide me a list of the fees for other services he provided, upon my return to the shop. I went back to the shop the following week and asked him what he proposed to do and he said he would give me back $45. I asked him for a list of the other charges and he would not provide them to me, he mentioned something about a "service fee" and the "special package" for kid birthdays. I asked him to see the birthday package fees list and he didn't have it. I told him that it was unfair for him to charge so much without having explained anything to me whatsoever beforehand. I also pointed out price list on wall which stated $25/kid. He ended up giving me $50 back in cash. At that point I knew he needed to be reported to the BBB.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.