ComplaintsforThe Nails Nails Nails Salon
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Review On April 20, 2024 at 3PM I visited this salon. They have a dishonest nail technician. When I came in I specially asked how much the pedicures were and was told $30. Later, when I was sitting down, the nail technician showed me a menu that started at $37 that started at #1 for the Simple Pedicure. When I asked him but the guy in the front said they are $30? He said no. When I went to pay in the front after the technician spoke to them, they gave me a total of $37. When I inquired about the different amount, they apologized for the misunderstanding but told me I had already received the services for the Simple Pedicure and needed to pay that amount and that they would talk to the technician later about it. They then showed me the last page somewhere buried in the back with the tiniest font under nail services where it simply said pedicure - $30 in the most random place. This is deceiving because the services started with #1, alluding to the services starting there. This salon could be more transparent and less deceitful in their practice. I will not be returning and its for the better for all involved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.