ComplaintsforSalinas Tires

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom this may concern,how's everyone hope all is well during this pandemic and financial crisis.I'm taking this opportunity to file a complaint against ******* tires and auto service ************************ ******* cell#************,shop#*************.Address:************** **********************.I took my **** *** ****** to mechanic back in ******** *******, after driving around town so,about a few days I noticed on my ******* syncup drive app it have given me several alerts that my car was having low battery voltage issues in which I didn't have prior to bring my car to ******* Auto Service for repair.I started to have problems in the morning during start up of my car and when my car wouldn't start I had to jump using my ********* ************** battery jump starter(I always make sure that it is fully charged,also i bring with me my other car batteries from my other car I no longer have and when car wouldn't start either I jump start using my ********* jump starter to help me start this car or swap for other battery fully charged from my older car.Last January 18 at the corner of *** ** & ******* ******* ******* ***** I have to call roadside & on the January 26th at ******* **** *** **** ***** ******** ******* *****,that's when I started to swap batteries from my other car often if I want to drive this car (I bought this Kia Sedona battery from ******* store back in Oct.2021 still new only 3 months at this point and without any issue)I use ********** model#SC1281 battery charger,tester/maintainer so that my other batteries I saved from car I previously owned,i make sure they are fully charged if I need to swap my newer and depleted ********* car battery (this ********** is also a battery tester/maintainer and I even took it to ******** stores in *** ******* their address are as *********** * ******* **** *** ***************************** ***** *** ******** ** *****; ******** employee by the name of ****** ******* ****** ***** ******** ** *****;**** at **** ***

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/07) */ I *****************, owner of Salinas Tires, can say I never worked on ********* car, never touched the battery nor starter. I have so much work ahead of me and so many people that appreciate what my shop does for them, for me to waste some time stealing parts I don't even need nor use. I run a business, I don't have time to be focused on stealing someone's parts. Consumer Response /* (3000, 11, 2022/03/21) */ *** Documents Attached *** I have proof of cash withdrawal (to pay Salinas repair shop for repair). I rode my Escooter before 2pm from his shop to *********** address is: **************************************. I was there from 2:15- 2:25 on 12/16/2021) to pay him cash. Per conversation with **********, he said since I'm paying cash and he was willing to adjust the price from $650 to $550 (tax included) he was gonna have his workers do the work under the table (without a receipt and he said he ran out of paper receipt), our text message communication. According to my ****** map timeline 9:51 am to 1:57pm in addition to photos I took that day for my own record, I was at ********** auto repair shop a little over 4 hrs for repair. (See attached files) Business Response /* (4000, 13, 2022/03/30) */ Like stated beforehand, we deny the consumer's complaint. Without a proper receipt we cannot verify whether the consumer's complaints are credible or legitimate. We will not move from our current position (denying the complaints) to a middle ground until the consumer can provide a valid receipt of service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩