ComplaintsforWest Coast Dental Adult & Children's Dentistry
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My spouse and I went to this dentist and had a horrible experience. For me, the dentist made me come back in 4 separate times for 5 fillings. The billing to the insurance does not match up with services received on those dates. They billed for D2160 (amalgam- three surfaces) on both 7/27 and 7/31. In total, there are 9 of these charges for 5 fillings. Every time we had a visit, we were advised of the cost and paid the same day. Each time we would receive a bill for more money afterward. One time we were told this was the office's error and they didn't delete the insurance write-off. We were asked to trust them and come back for more services, which turned out to be a mistake as it happened again.They are currently saying we owe a balance of close to $150. This cannot be possible. We strongly believe this dental office is committing insurance fraud and passing extra costs onto the patient. Our dental insurance said the claims sent in by their office "had red flags" and were suspicious. Something is going on with this dentist and they need to be investigated thoroughly.Business response
07/29/2024
Please see attached.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband and I went to West Coast Dental for a deep cleaning and cavities. We met with a consultant before each appointment to review our insurance coverage and let us know what we would need to pay. We signed to agree to this payment. After each appointment, we were later billed for hundreds of dollars. I have called over four times to hear a variety of excuses- it was an error on their part, it was a write off that hadnt been applied yet, the insurance company didnt cover what they said they would, etc. We have already paid them hundreds of dollars and will not be paying anymore.Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was recommended an optional treatment for dental care. The office benefits specialist sat with me to go over the treatment as well as coverage and costs so that I could make an informed decision. She explained the procedure and that it was covered by my insurance minus a co payment. Because the dentist recommended it and I was comfortable with the cost, I agreed to the treatment. Four months later I received a bill for over $400. I called to inquire and was told that my insurance had denied the claim on the treatment that they had told me was covered. They had no other answers and told me to contact my insurance as they could not help me and I had to pay. I called my insurance and was told that the office had me see someone who was out of network which was the reason that coverage was denied. They also told me that the office should have known this and it should have been clear to them that the treatment would not have been covered. I have since made several attempts to contact the office but have been told that the office manager is the only one who can help me. Every time I call she is either busy or not in and I am asked to leave my name and number and she will return my call. She has yet to call me back. I still have an outstanding bill of over $400.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.