ComplaintsforM Stone Services
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Complaint Details
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Initial Complaint
03/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
11/16/21 to 12/1/21 - Charged me $7,260 for Flake Concrete in back Patio and $4,520 for Driveway. Flake was incompetently applied with several delays and not sealed so it is peeling off. Driveway was not repaired - it looks like match work calking, rougly done, not smooth and then stained over - pictures provided. The flake concrete application was awful and severely delayed; his workers didn't even ask to put back any of the furniture or supplies, I had to keep reminding them; badly covered irrigation and damaged. I complained to Matt ********************** during the project and several times via txt and phone calls. He blew me off. Three weeks later he contacted me as he realized I work at a professional accounting firm with the same winery clients he is selling his concrete services too. After selling the project to me, he did not come once to oversee or supervise his workers, instead he booked them on 2 or 3 jobs that they were running back and forth to while working at my house. The quality of the work is extremely poor. Yesterday, he finally came by to look at the work and gave a long story about how he would try to work something out even though I demanded a refund of the driveway cost of $4,520. He committed to calling back last night, which he didn't do and that I would definitely hear from him today. Have not heard from him yet. The man is a scammer and other customers should be wary of buying his services. They are lousy and he is a ***** and a liar. I have copies of all txt and email communications.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.