ComplaintsforMG Billing US Corp.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used this service to purchase a membership for a website that had a free trial, I attempted to cancel the membership in efforts to not be charged a fee. The site was literally set up in a way where the cancel membership button was covered by an ad that you couldn't close, I used the pen on my stylus to press the little x on the ad, it just kept opening the ad for a more expensive membership. So I went searching and found a page to send a message regarding billing, membership issues or any other type of issues. When I entered all my information for the billing issues, it said the email I was typing in to receive an email back from them was incorrect and didn't match the email on record, which is literally the only email I have. They were still able to send me an email when I needed a password change that same night to sign into my account so I could cancel it though. Then after almost a week, I get to chat with someone who is supposed to help me. They ignored everything I said because I didn't want to be charged and just went ahead and cancelled the membership and told me I have a few month basically for $10, I don't care if it's only $10, that is a scam. Never fall for free 7 day trials folks because some of these sites are really out here stealing money. If I went to their office and took $10 from one of their employees pocket, I would be arrested for it. But because they hide behind a computer and a "free" trial membership, they get away with stealing. Maybe I'll just start a site and tell people join for free for a week trial membership, and then give them no actual option or avenue to cancel said membership and just keep the money for myself too. If websites can steal why can't I.

  Business response

  04/23/2024

  Greetings,

  We can see the account was not cancelled successfully during the trial period. Our customer reps can be reached if there are any issues with cancelling on the website.

  The account is now cancelled and will not bill again. The $1.09 charge has been refunded
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business filing under pro-****** is creating a system of theft where they lock out customers from their account and put hour plus long wait times in their call center and redirect you when you finally get the chance to speak to someone creating a never ending rabbit hole. I have not been able to access my account and have been charged three separate times now.

  Business response

  12/18/2023

  We can see the user has already reached out to an agent who cancelled the account for them

  Going forward, the member may access and cancel their account via the self service portal if they are unable to reach us during regular business hours.

  The amounts billed for the account has been cancelled and the access removed

  Thanks

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I've been over charged in told they can not refund me because I used their service before. I was told I signed up for something without my knowledge and that because I used them before and I didn't sign up for that service I would not be able to get a refund . I explained i used the same service why now would I be charge for an additional service just because you offered a discount at the time I never used the Service

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been dealing with this issue over a week and nw is at a stand still, because the company refuse to take my new credit card I had to receive, because they used my card and let someone rack jp a bill of over 141.78, but When I spoke to back last week on October 26 they said they would pay me back. Now I)I received excuses of it has to be the same card to give me my money back or they are not able to give me my refund and it all states that there is and problem with my bank, but because the bank had to deactivate the old card XXXX XXXX XXXX XXXX to stop the merchant from taking anymore money from my bank account and to do investigation of fraud. They refuse to try any other method of getting me my refund and just says my bank has to let them get access into my account and will not except the new card# XXXX XXXX XXXX XXXX, which both are using the same account and will get the refund enter into my bank account

  Business response

  11/24/2021

  Business Response /* (1000, 5, 2021/11/08) */ Greetings, We have reached out to the customer to assist them with their issue. Consumer Response /* (3000, 7, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The merchant has never call me and if they have tried to call me it under scam likely number where my phone is not accepted. So why don't they email me first. they have my email address, which is very odd, they can email to tell me they are blocked from sending me my refund and to tell me they can't do nothing else, but can't email me to tell me they are having trouble calling me. So if they really want to reach me and call me and get me me my refund they would work out another plan. Where is the compassion and concern for the customer in there customer service. Business Response /* (4000, 9, 2021/11/17) */ The customer called a representative on Oct-26, Nov-1 and Nov-2 We also emailed them on Oct-29, Nov-1, and Nov-2 The customer has been advised on several times that our system does not allow us to make outbound phone calls. We have, on numerous occasions, attempted to process this customers refund but CANNOT DUE TO THE CARD BEING BLOCKED OR CANCELLED AT THE BANK LEVEL. It is a Visa/MasterCard policy for merchants to refund back to the original card of purchase. This is the 4th time this year this customers email address was used to join one of the websites we support dating back to March of 2021. It is stated in the terms and conditions of membership under section 8 found at ******************************************* Refunds or credits will not be issued for partially used Memberships. Cancellation for all future recurring billing may be requested in accordance with Section 8 - Cancellation. MG Billing reserves the right to grant a refund or a credit applicable to purchases to the Site at its discretion. The decision to refund a charge does not imply the obligation to issue additional future refunds. Should a refund be issued by MG Billing for any reason, it will be credited solely to the payment method used in the original transaction. MG Billing will not issue refunds by cash, check, or to another payment mechanism. To show the consumer that we are sympathetic to their issue we can still offer compensation in the form of access to any of the websites we support. Consumer Response /* (4200, 11, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except, because I don't want any access to any **** site and also I want my refund that they owe me and if necessary I will request for this issue to be handled in small claims court if I have to, but if this is the case you would also send and email that stated you sent to the email address stating you sent the refund policies and I never received any email as well I didn't receive any email about the account until the day I had to call them about getting my refund. So to just tell me except this deal or lose your own money is crazy bandstop lying about you reaching out to a client. I never received and email or a call to none of my email addresses **********@yahoo.com or ***********@gmail.com Business Response /* (4000, 13, 2021/11/23) */ We have provided a screenshot proving we have had conversations with the customer dating back to Oct-29 As we have tried to process the refund on multiple occasions, but cannot because the card that was originally billed was cancelled AND we have offered the returning customer compensation in terms of access to any website we support, there is nothing more we can provide in terms of assistance. Since we have exhausted all options to appease the customer (Refund and Compensation) we can no longer respond to requests for assistance and we consider the issue as closed. Regards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩