![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEfficiency Air Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
See attached complaintBusiness response
01/27/2022
Business Response /* (1000, 5, 2022/01/19) */ Consumer has home warranty insurance contract with American Home Shield. American Home Shield sent us to diagnose the problem with her heating unit. We run diagnosis and determine that control board needs to be replaced, we reported our finding to American Home Shield and its their decision to cover or not the repair. We understand her frustration, but we think she has to address her complain to American Home Shield. Bottom line, we did not to any work for consumer, did not collect any money from her, did not do any service or repair agreement with her. We just ran diagnosis on behalf of American Home Shield and reported to them our findings. Consumer Response /* (2000, 7, 2022/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) January 26, 2022 I pay American Homes Shield (AHS) monthly insurance for several years for their services and understand contractors sent by AHS are not of my choice, but of theirs. My purpose in reporting and filing a complaint against Efficiency Air Inc., to the Better Business Bureau was not to resolve my issues with AHS. I filed a complaint to notify the owner or upper management at Efficiency Air Inc., of their representative ****** ***** (name from caller ID) who represents their company and AHS. Mr. ***** had an arrogant attitude, was rude, did not wear a mask during the entire time of service (during a world-wide pandemic at the peak of a high surge) at my home and extremely unprofessional overall. Mr. ***** expressed he was 71 years old and has work in his line of duty since he was 24 years old. In 47 years, Mr. ***** should know better and the importance of good customer service. I know this because I have been a government employee for over 31 years and provide excellent customer services daily. I accept the response from Efficiency Air Inc.; however, Efficiency Air's response is irrelevant to me and my resolution to fixing my central air/heater problem with AHS. Consider this case closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.