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ComplaintsforEnclave Audio
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Enclave Cinehome PRO home theater sound system on Oct 9, 2023. The product comes with a "comprehensive 1 year guarantee". Sometime around Jan 23, 2024, one of the front speakers started not working properly. I contacted Enclave, and eventually was sent an *** to ship the speaker back for analysis and repair. I took the speaker and the *** to *** for packing and shipping on Jan 24th. On Feb 5th I received and email explaining that the speaker was damaged in shipping and they were attempting to repair. On Feb 21, I was told by email that Enclave was awaiting results of the claim they had filed with the shipper.On March 22nd, I was told they were awaiting parts from the factory.On April 1st I was told a "one time courtesy replacement is being shipped to you this week." After numerous inquiries on the status of my replacement, I was told on May 6th that they were checking the warehouse for my shipment.Since then, I have not received any response to numerous emails, and several phone calls.My speaker was under warranty when it failed, and is still under warranty.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.